We provide POS software that empowers retailers with better tools, insights, and customer experiences. Our cloud-based platform offers seamless integrations, customization, and top-tier support.

About the Role

As a Customer Success Manager (CSM), you’ll manage key accounts, ensuring customer satisfaction, retention, and growth. You’ll collaborate across teams—Implementation, Support, Sales, and Marketing—to optimize the customer experience and prevent churn.

What You’ll Do:

*   Stay ahead of the curve! Our product is constantly evolving, with new apps and features added regularly. We need team members who are eager to learn, test, provide feedback, and introduce customers to the latest innovations.
*   Assist customers with both software and hardware troubleshooting, ensuring smooth operations.
*   Respond to customer inquiries via phone, email, and tickets.
*   Advocate for customers, understanding their needs and offering solutions.
*   Identify upsell opportunities and promote new features.
*   Conduct training sessions and create user guides/videos.
*   Assist with data imports and documentation.
*   Track and document customer interactions and feedback.

What You Need:

*   Bachelor’s degree or 3+ years of relevant experience.
*   Strong technical skills, with the ability to troubleshoot both software and hardware issues.
*   Strong communication skills in English (written & verbal).
*   Proficiency in Excel; HTML/CSS is a plus.
*   A proactive mindset—curious, adaptable, and excited to explore new features.

Technical Support Specialist

**Who we are**

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we’ve scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

**The EH Way**

At Employment Hero, we’re proud of our unique DNA, which we call The EH Way.

1.  **We are Mission First** \- everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
2.  **We are Remote First** - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
3.  **We are AI First** \- we are committed to using AI to accelerate our mission; AI is not just a tool, it’s a fundamental part of how we operate, innovate, and scale
4.  **We are Apolitical** - we do not take a position on political or social topics, unless it relates to our Mission
5.  **We Live by Our Values** - we role model our values 100% of the time
6.  **We Expect High Performance** - we set a high standard and we’re not satisfied with being average

**This role**

As an Mid-Market Sales Development Representative, you’ll be working with our sales team and will be instrumental in shaping the growth of Employment Hero within the mid-market segment by identifying, nurturing, and qualifying sales opportunities that directly contribute to our BHAG of revolutionising workforce management.

Your key focus areas will be:

*   Sourcing and qualifying new sales opportunities specifically within the mid-market segment.
*   Driving growth within the mid-market segment by consistently exceeding sales targets and developing strong relationships with potential clients.
*   Conducting discovery calls to deeply understand the unique needs of mid-market clients and tailoring our solutions accordingly.
*   Collaborating with Account Executives to ensure the smooth handover of qualified opportunities and help close sales.

This will include:

*   Sourcing new sales opportunities in the Mid-Market Segment 151+ employees and above. Identifying and developing sales opportunities specifically within the mid-market segment through inbound lead follow-up and outbound cold calls and emails.
*   Conduct discovery calls to understand the unique needs and requirements of mid-market clients, tailoring our solutions to their specific circumstances.
*   Qualify and route potential opportunities to the appropriate Account Executives for further development and eventual closure.
*   Research mid-market accounts, identify key decision-makers, and generate interest in Employment Hero's offerings for this market.
*   Maintain and expand your database of mid-market prospects within your assigned segment.
*   Collaborate with the sales team to conduct effective online demonstrations of our software to mid-market prospects when necessary.

**Who you are**

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

*   Proven Sales Experience with a Mid-Market Focus: Demonstrated experience in high-volume inside sales, particularly within the mid-market segment.
*   Over-Achievement: A track record of consistently exceeding targets and goals in the mid-market sector.
*   Phone Skills: Strong phone presence and the resilience to engage in phone communication throughout the day, particularly with mid-market clients.
*   Communication Skills: Excellent verbal and written communication skills are a must, especially when dealing with mid-market clients.
*   Listening and Presentation for the Mid-Market: Proficiency in active listening and presentation skills, tailored for mid-market audiences.
*   Time Management: Ability to multitask, prioritise tasks effectively, and manage time efficiently, with a focus on mid-market leads and prospects.

**What we can offer**

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

*   You will work remotely, with the flexibility to own your time and impact
*   You will access cutting-edge tools to amplify your work, knowledge and outputs
*   You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
*   You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
*   You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here: https://employmenthero.com/legals/applicant-policy/

_Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position._

Mid-Market Sales Development Representative - Outbound - Remote

**Who We Are**

Employment Hero is on a mission to make employment easier and more valuable for everyone. Our Employment Operating System brings hiring, HR, payroll and benefits into an all-in-one solution.

Since our inception in 2014, we've scaled to a $2 billion valuation and gained a presence in 6 countries globally - Australia, New Zealand, Singapore, Malaysia, the UK and Canada. We now service over 300,000 businesses and more than 2 million employees.

**The EH Way**

At Employment Hero, we're proud of our unique DNA, which we call The EH Way.

*   We are Mission First - everything we do (from what we work on, to how we allocate capital and where we focus) is driven by our Mission
*   We are Remote First - we champion a remote environment with a preference for asynchronous communication and a high degree of autonomy
*   We are AI First - we are committed to using AI to accelerate our mission; AI is not just a tool, it's a fundamental part of how we operate, innovate, and scale
*   We are Apolitical - we do not take a position on political or social topics, unless it relates to our Mission
*   We Live by Our Values - we role model our values 100% of the time
*   We Expect High Performance - we set a high standard and we're not satisfied with being average

**This role**

As a Senior Machine Learning Engineer, you will play a pivotal role in advancing our AI efforts. You will have expert-level understanding of LLMs and stay up to date with the latest developments in this space to build scalable, robust, and high-performance AI systems. Your deep technical expertise and business acumen will be crucial in identifying opportunities for AI integration and leading implementation projects that drive business growth.

Your key focus areas will be:

*   Design and build working prototype/s for machine learning and AI applications.
*   Architect and implement scalable AI systems and pipelines, ensuring seamless integration with existing infrastructure.
*   Design an evaluation framework to track the system performance online and offline.
*   Understand business needs and identify opportunities where AI can drive significant value, creating actionable strategies and roadmaps for AI implementation.
*   Develop compelling business cases, clearly define objectives, scope, and deliverables for AI projects.
*   Work closely with cross-functional teams, including software engineers and product managers, to build AI solutions that solve customer problems.
*   Provide technical guidance and mentorship to other ML engineers, fostering a culture of continuous learning and innovation.

**Who you are**

To thrive at Employment Hero, you’ll need to embody The EH Way - operating with focus, agility, and an obsession with impact. For this role, you’ll also bring:

*   5+ years of experience in machine learning, with a strong focus on applied AI and large language models.
*   Strong experience with programming languages, techniques and frameworks aligned with machine learning.
*   Experience with Generative AI, Prompt Engineering and Large Language Models.
*   Be at the cutting edge of AI research, continuously exploring new methodologies, tools, and techniques to enhance our AI capabilities.
*   Design and build working prototype/s for machine learning and AI applications.
*   Architect and implement scalable AI systems and pipelines, ensuring seamless integration with existing infrastructure.
*   Design an evaluation framework to track the system performance online and offline.
*   Work closely with cross-functional teams, including software engineers and product managers, to build AI solutions that solve customer problems.
*   Provide technical guidance and mentorship to other ML engineers, fostering a culture of continuous learning and innovation.
*   Understand business needs and identify opportunities where AI can drive significant value, creating actionable strategies and roadmaps for AI implementation.
*   Develop compelling business cases, clearly define objectives, scope, and deliverables for AI projects.

**What we can offer**

At Employment Hero, we don’t just talk about a better way to work - we live it. Joining Employment Hero means:

*   You will work remotely, with the flexibility to own your time and impact
*   You will access cutting-edge tools to amplify your work, knowledge and outputs
*   You’ll surround yourself with ambitious, outcome-driven colleagues who challenge you to do the best work of your life
*   You’ll own ESOP (employee share options) in one of the world’s fastest-growing tech companies
*   You’ll also have access to a wide range of benefits that includes: a very generous paternity leave policy, subsidised egg freezing (so you can make the choice that’s right for you, on your terms), a WFH office expense budget, and outstanding learning & development opportunities

At Employment Hero, we are committed to safeguarding the privacy of your application data. To understand how we do so, you can read our Applicant Privacy Policy here:

Employment Hero celebrates diverse perspectives and experiences, we invite people of all backgrounds and identities to apply for this position.

Senior Machine Learning Engineer

**Company Description**

We are a highly respected global company where we help professionals to succeed in their own specialty. We offer you exposure to a diverse array of clients across various industries as well as access to world class training material to become the best in the industry. Our staff are the lifeblood of our company.

**Role Description**

This is a remote role for a Recruitment Consultant. As a Recruitment Consultant, you will be responsible for sourcing, attracting, interviewing, engaging and onboarding business partners to the organisation. You will promote the company's brand through recruitment campaigns and events, helping grow the talent in the company by finding and nurturing the most suitable candidates to contribute to the company's future success and longevity.

**Qualifications**

*   Minimum of 5 years of experience in Recruitment, HR or related field
*   Excellent organizational skills and attention to detail, with a proven ability to manage multiple campaigns simultaneously
*   Strong leadership and communication skills, with the ability to motivate stakeholders and maintain relationships
*   Experience in managing digital marketing channels, including social media, email marketing, and content marketing is a plus
*   High performers with a proven ability to work well in a remote team environment
*   Excellent problem-solving skills, with a proven ability to overcome day to day challenges

**How to Apply?**

Applicants will undergo a 5-10 min phone interview before obtaining access to a fully detailed brief of the opportunity.

*   **_This is an opportunity to work for yourself as an independent contractor._**

Recruitment Consultant - Remote

**Ready for a Career Change? Use your transferable Human Resource skills in a High-Growth Marketing Company**

Are you an experienced Human Resource Leader looking for a career change? Do you have a passion for self growth and want to transition into a more independent, remote way of working? If you're eager to apply your transferable HR skills in a new, exciting industry, we have the perfect opportunity for you!

We are a high-growth marketing company focused on self growth, and we’re looking for someone like you to bring your expertise and fresh perspective. We want someone who’s ready to use their knowledge and expertise in a new way, creating meaningful impact while enjoying the freedom to work remotely and independently.

**What We Offer:**

*   Work from anywhere: This is a remote position that offers complete flexibility to manage your time, schedule and location.
*   Performance-based earnings: Your income is determind by your efforts directly.
*   Comprehensive training: Access to world-class self growth programs, acquisition strategies, and leadership mentorship.
*   A like-minded network: Join a team of driven professionals who support each other’s growth journey.

**What you will do:**

*   Mentorship: Guide a team of motivated professionals through their own leadership journey, offering support, training, and advice.
*   Team development: Leverage our proven systems to foster a growth-oriented culture and ensure ongoing training.
*   Marketing & branding: Use your Human Resource expertise to create impactful recruitment strategies that grow our global presence.
*   Autonomous work environment: Take control and work independently with the full support of our experienced leadership team.

**What You Bring:**

*   Talent qualification skills: Comfortable using clear questioning techniques to qualify talent and take people on a journey.
*   Can-Do mindset: A results-driven approach with a passion for helping others succeed.
*   Leadership skills: Proven experience in mentoring and guiding teams.
*   Self-motivated: Ability to work independently in a flexible, performance-driven environment.
*   Excellent communication: Natural ability to build rapport with a broad cross section of people.

**Ready to take your HR career to the next level?** If you're passionate about leadership, self growth, and making a meaningful impact on a global scale, this is the opportunity for you. **Apply today** to start a journey that combines personal fulfillment, professional success, flexibility and financial freedom.

Latest Remote Jobs in
Australia·HR

Technical Support Specialist

Technical Support Specialist

Mid-Market Sales Development Representative - Outbound - Remote

Mid-Market Sales Development Representative - Outbound - Remote

Senior Machine Learning Engineer

Senior Machine Learning Engineer

Recruitment Consultant - Remote

Recruitment Consultant - Remote

Global Human Resource Manager

Global Human Resource Manager

Latest Remote Jobs inAustralia·HR

Technical Support Specialist

Technical Support Specialist

Mid-Market Sales Development Representative - Outbound - Remote

Mid-Market Sales Development Representative - Outbound - Remote

Senior Machine Learning Engineer

Senior Machine Learning Engineer

Recruitment Consultant - Remote

Recruitment Consultant - Remote

Global Human Resource Manager

Global Human Resource Manager

Latest Remote Jobs in
Australia·HR