Intake Specialist

We are looking for a Russian speaking Intake Specialist for our US clientRole: Intake Specialist (Russian Speaking)

Industry: Legal

Rate: $1,100 per month

Hours: 09:00 - 17:00 (US EST hours)

About the Role

We are seeking a detail-oriented and client-focused Intake Specialist who is fluent in both English and Russian to join a respected U.S.-based law firm specializing in personal injury.

As the first point of contact for new clients, the Intake Specialist plays a critical role in shaping client experiences and ensuring that potential clients are seamlessly transitioned into active cases. The ideal candidate is empathetic, professional, and skilled at managing client communications in a fast-paced legal environment.

Key Responsibilities

• Serve as the primary point of contact for potential clients via phone, email, or online inquiries.
• Conduct intake interviews to collect relevant case information accurately and efficiently.
• Communicate clearly and professionally in both Russian and English, ensuring clients fully understand the intake process and required documentation.
• Enter and manage client information in the firm’s CRM and case management systems.
• Assess the nature of each inquiry and determine eligibility or suitability for the firm’s services.
• Schedule consultations and follow up with potential clients to ensure a smooth onboarding experience.
• Collaborate closely with attorneys, paralegals, and administrative staff to support case intake flow.
• Maintain confidentiality and comply with all firm and legal privacy standards.

Key Requirements​

• Fluency in Russian and English (spoken and written) required.
• Prior experience as an intake specialist, client services representative, or administrative assistant in a law firm or professional services setting preferred.
• Strong communication and interpersonal skills with a compassionate, client-first mindset.
• Excellent attention to detail and ability to handle confidential information.
• Proficiency with CRM or case management systems (e.g., Clio, Law Ruler, or similar) a plus.
• Ability to multitask, manage competing priorities, and work efficiently in a remote or office environment

How to Apply​

Simply click the link below to start the online application:

https://www.roocru.co.uk/items/intake-specialist-ru-asa