Renewal Specialist

Everbridge is a global SaaS leader in critical communications and enterprise safety, and we’re growing fast. We’re looking for a Renewal Specialist to join our Hungary-based remote team and help us keep our customers happy, supported, and coming back year after year. This role is all about owning the renewal process for our US-based customers — you’ll be the one making sure renewals are smooth, timely, and successful, playing a key role in our 95%+ customer retention goal. Please note: the working hours for this position are aligned with US working hours, spanning from 15:00 to 23:30 (CET) Monday to Friday. What You'll Do

• Take full ownership of renewals, from preparing quotes to closing deals.
• Build strong relationships with customers and guide them through the renewal journey.
• Partner with Account Managers and teams across Marketing, Implementation, Finance, and Legal.
• Spot opportunities to improve processes, campaigns, and customer health checks.
• Keep everything on track in Salesforce while analyzing renewal performance.

What You'll Bring

• Bachelor’s degree in Business, Finance, Marketing, or a related field, or equivalent experience.
• Minimum of 2 years in Sales Operations, Sales Support, Account Management, Customer Service, or a related area.
• Skilled in leading discussions with clients and internal teams to identify, clarify, and capture complex requirements, and develop effective solutions.
• Proven track record of increasing revenues within existing accounts is a plus.
• Ability to collaborate with multiple stakeholders.
• Good attention to detail with proven organizational and administrative skills.
• Good understanding of the sales process and timing, with the ability to close renewal sales over the phone.
• Proficient in the latest versions of Microsoft Office products.
• Excellent verbal and written communication skills.
• Experience with Salesforce.com is a plus.

Why Everbridge We value our team members and offer an attractive salary package alongside a range of exceptional benefits, including:

• Comprehensive healthcare coverage to ensure your well-being.
• Life & Total Permanent Disability Insurance to protect you and your loved ones.
• Cafeteria plan

We believe in taking care of our team members, personally and professionally, and are dedicated to providing a supportive and rewarding work environment. Join us in our mission to ensure the safety and security of individuals and organizations across the globe.