At Foley, we are revolutionizing the way companies recruit, screen, and monitor drivers. This is an exciting time for us as we scale our B2B vertical SaaS business and modernize our products for the future. If you are a strategic thinker who thrives in complexity, is energized by impact, and wants to work with a team passionate about building great products and helping customers, we would love to talk to you. We believe in **Teammateship, Grit and Innovation** .... our core values. Whether collaborating internally or assisting customers, we approach every challenge with humor, optimism, and a commitment to success. **CUSTOMER SUPPORT AGENT** Our customer support agent, plays a vital role in ensuring customer satisfaction and success. Handling a variety of tasks, including responding to customer inquiries through calls, emails, and chats, and providing timely and accurate assistance. They troubleshoot technical issues, guiding customers through troubleshooting steps and offering detailed information about the product's features and functionalities. Building and maintaining positive relationships with customers is crucial, as is gathering and relaying customer feedback to the product and management teams. Customer support agents also manage complex or escalated issues, collaborating with other departments when necessary, and keep detailed records of customer interactions for future reference. **This is a** _**remote option**_**\-those residing in** _**CT, MA, PA, NC, SC, GA, FL & TX**_ **are welcome to apply!** $18.25 - Full-Time. Schedule: Monday-Thursday, 8:00 AM-8:00 PM EST, and Friday, 8:00 AM-6:00 PM EST. Must be available to work until 6:00 PM daily, with evening availability (up till 8:00 PM) required at least two nights per week. **Requirements**

*   Support clients, drivers, and candidates in understanding DOT and FCRA regulations
*   Conduct employment verifications and gather crucial information
*   Respond to client questions, review driver documents, and process compliance documents
*   Maintain expertise in regulations and Foley products and educate clients on drug testing and background checks
*   Promote Foley's reputation and deliver outstanding customer service
*   Build and maintain positive relationships with customers, ensuring to provided support.
*   Keep detailed records of customers interactions and issues for future reference.
*   Guide customers through troubleshooting steps.
*   Handle complex or escalates issues, collaborating with other departments as needed.
*   Handle incomings and outbound calls, emails, and chats messages from customers.
*   Collaborate with internal teams such as Compliance, Sales, and IT to resolve customer issues and ensure a seamless experience

Requirements

*   High school diploma or equivalent required
*   Exceptional verbal and written communication skills
*   Prior experience in a remote work environment preferred
*   Experience using SaaS applications and CRM tools
*   Reliable high-speed internet and a quiet, dedicated workspace
*   Flexibility to work shift-based schedules, including evening hours
*   Ability to adapt to changing priorities and multitask effectively
*   Proven ability to deliver exceptional customer service in a professional setting
*   Self-motivated and proactive, especially in a remote work environment
*   Strong work ethic, integrity, and accountability
*   Ability to handle sensitive information with confidentiality and professionalism
*   Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and ability to quickly learn internal systems
*   Excellent organizational skills and the ability to manage and prioritize tasks
*   A strong interest in long-term professional growth and development

**BenefitsWHAT YOU'LL LOVE ABOUT FOLEYThe People:** Our close-knit, exceptionally talented teams are the heart of Foley. Our employees and customers consistently highlight our team spirit. Check out our customer feedback on Trustpilot. **Outstanding Benefits:** Choose from 3 medical plans, 2 levels of dental, and 2 levels of vision plans. Enjoy generous vacation, sick, and personal time off, plus a 401K plan with a match. We support your well-being so you can live your best life. **Ideas Over Egos:** In our entrepreneurial environment, you have the freedom to explore new ideas and approaches, backed by a collaborative team. **Professional Growth:** We prioritize internal growth and encourage employees to apply for new opportunities. Our People Operations team is here to help you plan and achieve your career goals. **Our Environment:** We celebrate success and believe in transparency and teamwork. We invest in collaboration tools to ensure face-to-face interactions, even in a virtual space. Many of our roles are remote, but we ensure our employees remain engaged and connected. **What We Do, How We Do It** Many companies handle recruitment, background screening, and regulatory management in a fragmented way, using different vendors for recruitment, screening, and regulatory requirements. This approach is inefficient, costly, and increases the risk of overlooking important details. At Foley, we offer a seamless platform that manages recruitment, screening, and regulatory requirements under one roof. By integrating powerful technology with our deep expertise, we provide comprehensive and superior experience for our customers. **Where We're Headed** We are continuously developing new solutions to address future challenges in recruitment, screening, and regulatory management. Our focus is on leveraging extensive data collection and innovative technologies, such as predictive analytics, to identify top talent and assess company risks. Our goal is to deliver cutting-edge solutions that drive success. What It's Like to Work with Us

*   Diving Deep: Become an expert in a niche industry
*   Continual Growth: Advance your career and skills
*   Lifelong Friends: Build lasting relationships along the way

We are a 250+ person company on the brink of explosive growth, thanks to our AI-powered technology and predictive analytics. If you're ready to join our journey, visit us at www.foleyservices.com. Keywords: Customer Support Client Services Compliance Support DOT Regulations FCRA Compliance Background Checks Drug Testing Employment Verification Candidate Screening Document Review Issue Resolution Escalation Handling Customer Communication Troubleshooting CRM Tools SaaS Applications Remote Customer Service Inbound/Outbound Calls Chat and Email Support

Customer Support Agent

Are you looking for a place **where you can bring your customer enthusiasm**? Welcome to Neighborly—the hub of service brands that connects customers to top-notch local experts who repair, maintain, and enhance homes and businesses. Our long-standing business, with over 40 years of experience, is focused on strategic innovation as we build the future of home and business services. Bring your ambition to the table as we unlock new doors together, taking your career to the next level. **Bring Your Experience And Be Empowered To Innovate.** As a Customer Care Agent on the Junk King team, a typical day for you will include:

*   Customer Issue Resolution: Resolve escalated customer concerns regarding property damage, pricing, delivery, and other issues.
*   Franchise Support: Provide comprehensive support to franchisees, including schedule management, call recording review, and general inquiries.
*   Process Improvement: Analyze customer interaction trends to identify opportunities for streamlining processes and enhancing customer experience.
*   Data Management: Maintain accurate and timely zip code information within company systems.
*   Communication: Respond promptly and professionally to customer inquiries via email, phone, and SMS.
*   Email Management: Efficiently manage the Call Center email inbox, ensuring timely communication and issue resolution.
*   Teamwork: Collaborate effectively with Call Center departments via Teams chat.
*   Customer Advocacy: Champion the customer experience and continuously seek improvements.
*   Sales Support: Assist the Sales team as needed.

**(Required Qualifications)Bring your skills and be inspired to achieve success.**

*   Experience: 1+ years of experience in a fast-paced customer service environment.
*   Skills:

*   Customer Relationship Management (CRM)
*   Prioritization & Time Management
*   Analytical & Problem-Solving Skills
*   Excellent Communication Skills (written & verbal)
*   Team Collaboration & Support
*   Detail-Orient Record Keeping
*   Sense of humor

*   Education: High School Diploma or equivalent required.
*   Schedule / in-office requirements: This is a fully remote position.
*   Equipment: Must provide your own personal computer and hardwire internet connection (no Macs).

**Bring your goals and be enabled to reach them.**

*   Commission Eligibility: You will earn $1.50 per booking, which will be divided equally by the number of employees in the department. Eligible for potential monthly bonuses.
*   Schedule: This role follows a standard schedule of \[8 hours a day, 5 days a week\] from Monday through Sunday. Must be able to work weekends. Typically, this position works 8:30 AM - 5:00 PM PST
*   Benefits: Medical, Dental, etc.

_Neighborly® is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal or state law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity and encouraged to be their authentic self._ **Not the right opportunity for you?** Share this job with a friend and follow us on LinkedIn for future opportunity updates. Brand: JUK Junk King

Customer Care Agent

Lensa is a career site that helps job seekers find great jobs in the US. We are not a staffing firm or agency. Lensa does not hire directly for these jobs, but promotes jobs on LinkedIn on behalf of its direct clients, recruitment ad agencies, and marketing partners. Lensa partners with DirectEmployers to promote this job for NTT DATA North America. **Req ID:** 329524 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Call Center Senior Representative (100% remote) to join our team in Chicago, Illinois (US-IL), United States (US). **Responsibilities**

*   Respond to and service customer calls via an inbound ACD system or emails via an email routing client.
*   Educate and inform customers on account related billing questions, concerns and requests
*   Provide proper resolution that fully meets all Policies, Procedures and Protocols
*   Research and analyze inquiries taking appropriate action in resolving their billing situation.
*   Promote positive customer relations while maintaining the highest standards of ethics, quality and professionalism.
*   Serve as the first point of contact for customers seeking assistance over the phone or email
*   Perform troubleshooting techniques
*   Perform application navigational guidance
*   Identify and determine the best solution based on the issue and details provided by customers
*   Walk the customer through the problem-solving process
*   Direct unresolved issues to the next level of support personnel
*   Provide accurate information on first level business requirements
*   Record events and problems and their resolution
*   Pass on any feedback or suggestions by customers to the appropriate internal team
*   Identify and suggest possible improvements on procedures

**Basic Qualifications** High school diploma or GED required **Minimum 1 Year Experience Of Call Center/customer Service ExperienceRemote Workplace and Technology Requirements** To work remote, individuals must meet all the established remote requirements including those pertaining to a home workspace and related technology. **Technology**

*   NTT DATA will provide a computer and headset for remote work, but new employees may need to use their own personal computer to initially log in and attend training virtually
*   Employees are responsible for the care and security of all equipment provided. They must return it immediately upon separation from the company following company protocols.
*   Failure to return equipment may result in collection actions and/or other consequences.
*   Individuals must provide their own high speed internet access with speeds at or above 50 Mbps.
*   A hard-wired ethernet connection is required. Wi-Fi, mobile, wireless and public internet connections are forbidden as are connections outside of one’s personal dwelling or location.

**Technical Performance and Issue Tracking**

*   Management monitors all technical issues and agent downtime. Consistent availability is critical to business operations.
*   Remote employees must adhere to all technical support procedures and protocols.
*   Chronic remote connectivity or technology issues or recurring downtime that impede job performance, including internet outages, may result in the remote status changing to onsite.

**Remote Workspace** Remote work demands a high degree of professionalism, self-discipline, and accountability. The following workspace standards are vital to delivering exceptional service.

*   Employees must have a dedicated, professional workspace conducive to servicing Utility Billing customers with the same quality as an onsite environment.
*   The workspace must be a permanent, unencumbered location used daily for work.
*   Employees must work with minimal distractions that do not interfere with business operations or service delivery.
*   Ideally, the workspace is isolated from other household members and used exclusively for job duties.
*   Background noise, interruptions from people or pets, and other distractions must be kept to an absolute minimum to avoid disruptions to customer service.
*   Employees must work from the same location consistently unless prior approval is obtained.
*   If a change in work location is necessary:
*   The new location must meet all Remote Workspace and Technology Requirements .
*   Notification to NTT DATA Management is required before relocating.

In addition to the work requirements, candidates must meet the following requirements while assigned to work in a remote capacity:

*   Operating system must be Microsoft Windows 7 or higher (Chromebooks, ChromeOS, Linux and MacOS are not compatible with our systems)
*   4 GB of RAM
*   Storage Space: 60 GB of hard drive storage or higher. Solid State Drive preferred.
*   Mouse and Keyboard
*   Intel Core processor i3 and higher or AMD FX 6xxx and higher (or equivalent) preferred
*   Headset (USB corded headset preferred)
*   Unit must contain Anti-Virus Protection (Norton, McAfee, Kaspersky, Avast, etc.). Note that Windows 10 comes with built-in anti-virus software (Windows Defender).

Internet

*   Cable or DSL internet required (minimum speeds of up to 25 Mbps).
*   Internet Explorer 11
*   Ethernet cat 5e connection or higher strongly preferred
*   IOS, MacOS, ChromeOS and Linux are not compatible with our phone software.
*   Internet connectivity should be at least 25 mbps using DSL/Cable or Fiber
*   WiFi is strongly discouraged. A wired connection has proven to be much more reliable plus with WiFi we cannot determine strengths of bandwidth between the user and the router

Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting pay range for this remote role is $25k to $50k. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on a number of factors, including the candidate’s actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance. **About NTT DATA** NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com (http://us.nttdata.com/en) **_NTT DATA endeavors to make__https://us.nttdata.com__accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at__https://us.nttdata.com/en/contact-us__._** _This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here (http://us.nttdata.com/en/compliance#eeos) . If you'd like more information on your EEO rights under the law, please click here (http://us.nttdata.com/en/compliance#know-your-rights) . For Pay Transparency information, please click here (http://us.nttdata.com/en/compliance#ppnp) ._ If you have questions about this posting, please contact support@lensa.com

Call Center Senior Representative (100% remote)

**Brief Description** Customer Success Manager - Remote Position Overview Are you passionate about building strong customer relationships and driving success? We’re looking for a **Customer Success Manager (CSM)** to join our regional team and help our partners not just succeed—but LOVE working with us. You’ll own a book of business, collaborate with Account Executives, and deliver strategic value through proactive engagement, data-driven insights, and exceptional service. Why Should You Apply?

*   Be part of a mission-driven team that values innovation, collaboration, and customer success.
*   Work in a dynamic, fast-paced environment with opportunities for growth.
*   Help shape the future of customer success in the insurance tech space.

What You’ll Do

*   Manage named accounts with over $30K in ARR, developing tailored success plans and forecasting risks.
*   Lead online and in-person consulting sessions, demonstrating deep product knowledge.
*   Collaborate cross-functionally with Sales, Product, Legal, and Support teams to ensure customer satisfaction.
*   Analyze customer usage trends and deliver actionable insights to drive retention and growth.
*   Execute drip marketing campaigns, client demos, and analytics consulting.
*   Deliver annual business reviews and create customized reports using Salesforce and Partner Scorecard Gainsight.
*   Recommend scalable and targeted solutions, including free and fee-based resources.
*   Maintain accurate records and time tracking in Salesforce.com and Gainsight.
*   Travel as needed to engage with customers and internal teams.
*   Identify appropriate whitespace opportunities and collaborate with sales to close.

**What You Bring (Factors For Success)**

*   2–4 years of direct account management experience.
*   Bachelor’s degree in business or related field (or equivalent experience).
*   Strong communication, presentation, and relationship-building skills.
*   Ability to analyze customer data, identify trends, and present insights.
*   Experience with CRM systems and Microsoft Office Suite.
*   A customer-first mindset with a proactive approach to problem-solving.
*   Intermediate project management skills and a knack for strategic thinking.
*   Willingness to travel and a personal credit card for business expenses.

**Why Work at Zywave?** Zywave empowers insurers and brokers to drive profitable growth and thrive in today’s escalating risk landscape. Only Zywave delivers a powerful Performance Multiplier, bringing together transformative, ecosystem-wide capabilities to amplify impact across data, processes, people, and customer experiences. More than 15,000 insurers, MGAs, agencies, and brokerages trust Zywave to sharpen risk assessment, strengthen client relationships, and enhance operations. Additional information can be found at www.zywave.com.

Customer Success Manager

**Department:** Call Center **Employment Type:** Full Time **Location:** Remote - United States **Reporting To:** Kimberly Castillo-Cisneros **Compensation:** $15.00 / hour **Description** Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. As a Call Center Customer Service Representative, you will play a vital role in delivering exceptional customer service experiences to individuals who contact our organization on behalf of our clients for assistance. Acting as the first point of contact, you will manage a variety of inquiries, provide information, resolve issues, and ensure customer satisfaction through effective communication and critical thinking skills. The ideal candidate for this role will possess effective communication skills, problem-solving abilities, and a customer-focused mindset. Key Responsibilities **Essential Functions**

*   Receive incoming calls from customers seeking assistance with inquiries, orders, product information, billing questions, account maintenance, or technical support. Provide prompt, courteous, and accurate responses to meet their needs.
*   Listen actively to customer concerns, identify the root cause of their issues, and work diligently to resolve problems to the customer's satisfaction. Utilize available resources, tools, and knowledge bases to troubleshoot and address inquiries effectively.
*   Build rapport and establish positive relationships with customers by demonstrating empathy, patience, and professionalism in all interactions. Tailor responses to meet the unique needs and preferences of each customer.
*   Maintain a thorough understanding of the company's products, services, features, pricing, and promotions. Continuously update knowledge through training sessions, documentation review, and communication with internal teams.
*   Assist customers with placing orders, processing returns or exchanges, tracking shipments, and managing account information. Follow established procedures for order entry, verification, and fulfillment to ensure accuracy and efficiency.
*   Accurately record all customer interactions, inquiries, and resolutions in the appropriate systems or databases. Generate reports or summaries as required to track performance metrics, trends, and customer feedback.
*   Collaborate with other departments, such as sales, marketing, and technical support, to address customer inquiries that require specialized expertise or escalation. Communicate effectively with team members to coordinate efforts and provide seamless support to customers.
*   Proactively identify opportunities to enhance processes, procedures, and service delivery methods to improve the overall customer experience. Provide feedback and suggestions for optimizing workflows, tools, or training programs.

**Education/Certifications** Job Qualifications

*   High School Diploma

**Skills And Qualifications**

*   Remote location requires a minimum of 100-megabyte internet speed.
*   Basic customer service and phone handling experience.
*   Strong verbal communication skills, with the ability to convey information clearly, concisely, and professionally.
*   Active listening skills and the ability to empathize with customers while remaining calm and composed under pressure.
*   Excellent problem-solving abilities and a willingness to take ownership of customer issues until a resolution is achieved.
*   Familiarity with basic computer applications and proficiency in typing and data entry.
*   Adaptability to work in a demanding environment with shifting priorities and a diverse customer base.
*   Commitment to maintaining confidentiality, integrity, and professionalism in handling customer interactions and sensitive information.
*   Ability to work a set schedule with the flexibility to work extra hours or a modified work schedule to meet business needs.

**Physical Requirements**: N/A **Benefits**

*   Medical, Dental, Vision, and Life Insurance
*   Flexible Spending Accounts (Medical and Dependent Care)
*   401(k) Plan with Company Match
*   Generous Paid Time Off
*   10.5 Paid Holidays
*   Career Development Opportunities

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