This role is available for whole North America!
About us:
proMX is a consulting company based in Germany, USA, UK, India, Canada, Singapore and Australia. As a Microsoft Solutions Partner, we focus on Microsoft Dynamics 365, project and resource management, process consulting and software development. As a very successful and dynamic company, we support nationally and internationally active customers and have already received several awards for our work.
Your Role:
As an Inside Sales Representative, you will support the North American sales team throughout the entire customer lifecycle, from opportunity creation to contract execution, project setup, renewals, licensing support, and billing coordination.
You will serve as a key operational partner to the sales organization, helping ensure that customer requests, contracts, licensing, renewals, Microsoft funding opportunities, and commercial processes are handled accurately and efficiently. You will work closely with Sales, Project Management, Finance, and Delivery teams to support both new and existing customers.
Key responsibilities:
- Process incoming customer requests and sales inquiries
- Create and maintain opportunities, quotes, orders, and projects in Dynamics 365
- Support the preparation of proposals, quotes, contracts, Statements of Work (SOWs), and other sales documentation
- Coordinate contract creation, amendments, renewals, and extensions
- Manage recurring opportunities and renewal processes, including customer communication and system updates
- Process additional purchases, subscription changes, and change requests for existing customers
- Maintain accurate customer, contract, and opportunity data within Dynamics 365 CRM
- Support Microsoft licensing activities, including licensing guidance, renewals, subscription management, product selection, and pricing validation
- Serve as a first point of contact for internal and customer-facing Microsoft licensing questions
- Research and communicate available Microsoft funding programs, incentives, partner benefits, and pre-sales engagement opportunities
- Assist with project setup activities in Dynamics 365 Project Operations
- Coordinate communication between Sales, Finance, Project Management, and Delivery teams
- Support CRM data quality initiatives and process improvements
- Maintain documentation and ensure compliance with internal sales and operational processes
What You Bring:
- 3-5 years of experience in Inside Sales, Sales Operations, Commercial Operations, Customer Success Operations, Contract Administration, or a similar B2B role
- Strong organizational and multitasking skills
- Excellent written and verbal communication skills in English
- Experience working with CRM systems, preferably Microsoft Dynamics 365
- Strong attention to detail and ability to manage multiple priorities
- Analytical mindset with the ability to research and interpret commercial, licensing, and contractual information
Nice to Have:
- Background in B2B tech or consultancy sales
- Knowledge of Microsoft licensing programs, CSP and partner programs
- Experience working with Partner Center
- Familiarity with the Microsoft ecosystem, including Dynamics 365, Power Platform, Azure, and Microsoft 365
We offer:
- Open and cooperative corporate culture with nice colleagues and a trustful working atmosphere
- Flat hierarchy
- Flexible working hours and possibility to work from home
- Further training opportunities
- Future-oriented work with a focus on innovation
- Long term employment
- Free mental health platform
