Director, Key Accounts

ProducePay is an agtech company that empowers growers and buyers by providing access to capital, trading, insights, and supply chain visibility. Our core business focuses on offering working capital advances to growers through pre-season financing and accounts receivable factoring. Additionally, we collaborate with strategic buyers to develop commodity sourcing programs and structured financing vehicles. We are currently looking for a Director of Strategic Accounts. This role will be responsible for managing and expanding relationships with our most important and high-value clients. The Director will develop and execute strategic account plans, identify new opportunities, and ensure exceptional service delivery. We are seeking a candidate who is comfortable with a consultative sales approach and is adept at exploring opportunity areas such as:

• Stand-alone working capital solutions for buyers of produce (pre-season advances and accounts receivable factoring)
• Commodity sourcing programs that connect growers with off-take programs, supported by inventory commitments, financing, and on-the-ground quality control services
• Structured finance programs where strategic buyers invest in ProducePay-managed financing vehicles to grow and derisk their grower portfolios

Responsibilities:Strategic Account Management

• Develop and execute account strategies using a consultative sales approach to drive growth and achieve business objectives for key strategic accounts
• Build and maintain strong, long-term relationships with senior executives and key stakeholders at major accounts
• Act as the primary point of contact for strategic accounts, addressing their needs, concerns, and opportunities effectively

Revenue Growth and Business Development

• Identify and pursue new business opportunities (standalone financing products, sourcing programs and structured finance solutions) within existing strategic accounts to expand revenue streams
• Develop and negotiate complex contracts and agreements with key accounts to maximize profitability and long-term value
• Collaborate with the internal teams to identify and target new strategic accounts and market segments

Client Success and Satisfaction

• Ensure high levels of customer satisfaction through proactive account management, regular check-ins, and addressing any issues promptly
• Oversee the delivery of products and services to ensure they meet or exceed customer expectations
• Drive customer retention and loyalty through exceptional service and value delivery

Cross-Functional Collaboration

• Work closely with internal teams, including Product, Marketing, and Customer Support, to ensure alignment and support for strategic accounts
• Share insights and feedback from strategic accounts with internal teams to drive product and service improvements

Reporting and Analytics

• Monitor and analyze account performance metrics to track progress and identify areas for improvement
• Provide regular reports and updates to senior management on account status, opportunities, and challenges

Requirements

• Bachelor's degree in business, marketing, or a related field (advanced degree preferred)
• 10+ years of experience in account management or business development, with a proven track record of managing strategic accounts and driving revenue growth
• Strong network of relationships within the North American fresh produce industry with buyers, marketers, importers and integrated suppliers
• Experience with working capital or structured financing solutions is a plus
• Excellent negotiation, communication, and presentation skills
• Demonstrated ability to build and maintain relationships with senior executives and decision-makers
• Proven leadership skills with experience managing and developing high-performing teams
• Exceptional communication and email etiquette, and the ability to maintain a professional demeanor in challenging situations
• Self-starter that thrives in an entrepreneurial, fast-paced startup environment with the demonstrated capacity to lead, motivate, and work well with others
• Ability to take ownership of problems and drive to accomplish what is necessary to solve them
• Works collaboratively with peers and always has a team-first attitude
• Ideally bilingual, fluent in English and Spanish, preferred but not required

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home
• Wellness Resources