Relationship Manager

Relationship Manager - Permanent - Remote (travel required)Salary: Circa £46,000 per annum (negotiable based on experience) + comprehensive benefits package

Jisc grade: CRG3 (internal use only)

Job Type: Permanent

Hours: 35 hours per week

Reports into: Head of relationship management

Working style: Remote - Predominantly remote working, and regular travel is required to Jisc offices and member sites.

Make a real impact in UK Higher Education

The Higher Education sector continues to navigate financial pressures, evolving digital needs and changing student expectations. At Jisc, we support universities in responding to these challenges and making informed, confident decisions about their digital future.

We’re looking for an experienced Relationship Manager who can step straight into a senior‑facing role, build strategic partnerships, and help universities get the maximum value from their Jisc membership. We’re looking for someone who can step in confidently, engage senior leaders from the outset and contribute immediately to sector‑driven strategies and national priorities.

Why join Jisc?

You’ll be part of a team that is deeply committed to supporting the future of UK education. We’re trusted by the sector because we listen, we collaborate and we act with purpose. If you want a role where your work genuinely helps universities thrive – not just hit commercial targets – this is it.

The impact you’ll have

You’ll be the single point of contact for a portfolio of HE members, shaping how they engage with Jisc’s full range of digital services, data insights, cybersecurity solutions and sector programmes. Your work directly supports the sustainability of the sector and ensures universities can continue to deliver world‑class teaching, research and student experience.

You will combine strategic relationship management, sector advocacy and commercial growth, helping members solve real problems while identifying opportunities where Jisc’s products and services can support their priorities. It’s a consultative, insight‑led role that brings together trusted partnership working with thoughtful, needs‑based commercial growth.

The role involves regular travel to member sites across the UK, so you’ll need to be confident building relationships in person and representing Jisc effectively in a variety of senior‑level settings.

What you’ll be doing

• Owning and developing strategic relationships with senior leaders across your HE portfolio
• Understanding each member’s priorities, pressures and digital ambitions – and helping them maximise the value of their Jisc membership
• Identifying opportunities to increase service uptake and generate new business in line with Jisc’s growth targets
• Bringing back sector intelligence and member voice to influence Jisc’s strategy, product development and service improvement
• Ensuring member satisfaction, resolving issues and advocating for their needs internally
• Working collaboratively across Jisc to deliver a seamless, joined‑up experience
• Supporting devolved nation priorities where relevant, working closely with national directors

What you’ll bring:Essential

• A strong track record in relationship management with senior stakeholders
• Proven success in sales, business development and account growth within a complex organisation
• Experience achieving targets and KPIs
• Ability to translate member needs into meaningful solutions
• Excellent communication skills, able to explain complex issues clearly
• Confidence working autonomously, managing a varied workload and travelling regularly to member sites
• Digital literacy and the ability to quickly understand Jisc’s portfolio

Desirable

• Experience in Higher Education, Further Education or the wider public sector
• Understanding of Jisc’s member landscape and sector challenges
• Experience working across multiple sites or regions

Don’t meet every single requirement?

We know that sometimes people can be put off applying for a job if they think they can’t tick every box, so we encourage you to apply even if you do not meet 100% of the requirements, but if you feel this role is perfect for you. You may be just the right candidate for this or other roles!

Why work for us?

At Jisc, every role is meaningful, and every individual is valued. We foster a culture of continuous learning and personal growth, offering opportunities to develop new skills and make a real impact in education and research. With a strong focus on work-life balance, we embrace flexible working that prioritises outcomes over hours, empowering you to create a rhythm that energises both your professional and personal life.

Our Guiding Principles:

Jisc’s culture is powered by our four guiding principles: putting customers first, driving innovation, creating impact, and championing inclusive collaboration to deliver sustainable outcomes and shape a better future.

Discover the amazing benefits we provide! Here’s what you can look forward to:

• Flexible work pattern, which can adapt to suit your schedules and personal commitments
• 31 days annual leave (plus bank holidays) that includes three closure days over Christmas
• Buy up to an additional 5 days leave during the flexible benefits window
• Generous flexible pension schemes
• A range of wellbeing lifestyle benefits including company paid health care cash plan, mental health first aiders and support
• A company culture of continuous learning with access to thousands of LinkedIn Learning courses, and lots of resources and opportunities to support your development
• Allocated allowance of up to £250 to equip your home office
• Financial well-being support including access to preferential loan and savings plans, mortgage advice, will writing tools and support and resources to help you make the most of your money
• A wide range of discounts and cashback from retailers and big-name high-street stores
• Family friendly policies including enhanced parental, maternity and paternity and co-parental leave as well as opportunity for career breaks
• Support your volunteering with up to 3 days volunteer leave

Equity, diversity and inclusion:

Jisc believe our people make all the difference in cultivating an inclusive culture that welcomes ideas, encourages innovation, and values belonging.

We work hard to create an equitable experience for our candidates and workforce which embraces all aspects of their identity including race and ethnicity, religion and belief, sex, gender identity, sexual orientation, trans identities, age, class, disability, neurodivergence, or veteran status.

Application process:

Please let us know how we can best accommodate you throughout the recruitment process. We’re committed to making our process accessible and comfortable for everyone - just tell us what works best for you.

Just so you know, we review CVs as soon as we can and aim to provide an update on your application within 4 weeks of receiving it. However, you may hear from us a lot sooner, so please keep an eye out for our emails or calls!

We’re really looking forward to getting to know the real you. While we encourage the use of AI tools to help you get started on your CV or cover letter, we encourage you to review your application before submitting. Make sure it truly reflects your own voice, experiences, and personality.

If you are currently a Jisc employee, please apply through your Dayforce Employee profile.

We have a thorough background screening process that verifies the details you share with us in your CV and your application. Any inaccurate information supplied during the application stages can lead to a job offer being withdrawn.

Sponsorship:

Jisc has an active sponsor licence to recruit on a Skilled worker visa basis. Candidates wishing to apply who require sponsorship should determine the likelihood of obtaining a Certificate of Sponsorship for the role by assessing their circumstances against the relevant Home Office criteria. Jisc does not offer any financial re-imbursement towards the applicant costs, such as re-location, skilled worker visa and dependant costs or the immigration health charge.

No agencies please.

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