Back Office Specialist with Italian - Remote from Spain

We are looking for a detail-oriented and autonomous Back Office Specialist to manage relocation cases for client equipment transfers between sites. Each case operates as a mini-project, requiring administrative coordination, budget negotiation, and collaboration across departments.

Main responsibilities:

• Working on quotes / quote acceptance and customer returns / Tracking numbers & missing documentation
• Working with the relocation team and schedulers to ensure the Purchase Order is available to cover transportation services etc
• Contacting customers and supplying all necessary documents and information
• Explaining to the customer how the quote is set up, clarifying questions concerning trail and labor as well as part prices and discounts
• Contact the customer and arrange the pick up with the carrier, when parts need to be collected
• Do the follow up with the customer after shipping the replacement parts of the defective module

Requirements

• Experience on data management, quality and cleaning
• Native/advanced level of Italian and Spanish
• B2 level of English or higher
• Experienced user in CRM
• Quick to learn new processes and tools
• Good verbal and written communication skills in appropriate language
• Motivation & personality for seeking customer satisfaction and resolution
• Ability to take initiative, prioritize, and manage time effectively
• Candidates must be located in Spain

Benefits

• A full-time position with working hours from Monday to Friday from 9am to 6pm

• Salary: 39h- 20.200€ gross/year + 1.800€ gross/year attendance bonus

• Referral Program: Bring a Friend and get a Referral fee (up to 2.000€ depending on the language/project)
• Considerable investment in employees and their career development (including product, sales, and personal skills development trainings)
• Working environment that is modern and bright with a dynamic and multicultural atmosphere