Onboarding Specialist

Onboarding Specialist (Remote, $50,000 – $60,000)

Looking to thrive in a true startup environment where you’ll learn quickly, work shoulder-to-shoulder with founders, and make an immediate impact on customer success? At DataFlik, our Onboarding Specialists turn brand-new users into lifelong power users—guiding them through a thoughtful, data-driven ramp-up that unlocks value on Day One and compounds over time. If you’re energized by problem-solving, obsessed with customer outcomes, and eager to help scale a fast-growing SaaS company, read on.

WHAT YOU’LL DO

• Act as the Product Expert (Day 0 – 90) Serve as each customer’s main point of contact during their onboarding period, partnering closely with our founders and Customer Success team.
• Drive Tailored Onboarding Design and execute onboarding strategies aligned to each customer’s goals, ensuring rapid time-to-value and strong product adoption.
• Own Measurable Success Manage a personal book of business and consistently exceed the KPIs tied to onboarding health, activation, and retention.
• Collaborate Cross-Functionally Work hand-in-hand with Customer Success, Sales, and Product teams to resolve issues, surface potential defects, and deliver detailed product feedback for future enhancements.
• Create Self-Guided Resources Help build and refine educational content—videos, knowledge-base articles, walkthroughs—that empower customers to succeed independently.

WHY THIS ROLE IS DIFFERENT

• Fast-Paced Startup You’ll experience hands-on mentorship from our founders and leadership team, learning exactly how a rapidly growing tech startup operates.
• Team Collaboration You won’t be siloed. We encourage cross-functional collaboration, ensuring you grow your understanding of the product and the market from all angles.
• Team-Building Opportunity You’ll help shape and grow a high-performing team, contributing directly to our scaling culture and long-term success.

WHAT YOU BRING

• Customer-Centric Mindset A genuine passion for helping customers unlock value and achieve outcomes.
• Exceptional Communication Ability to translate complex product concepts into clear, actionable guidance for users at all skill levels.
• Analytical & Goal-Driven Comfortable working toward quantified KPIs and using data to refine your approach.
• Adaptability Thriving in a startup means embracing change, solving problems on the fly, and learning at a rapid pace.
• Collaboration & Influence Proven track record of working cross-functionally to remove roadblocks and drive continuous improvement.

COMPENSATION & BENEFITS

• Base Salary: $50,000 – $60,000 USD, commensurate with experience.
• 100 % Remote Work: Work from anywhere with a reliable internet connection.
• Fully-Paid Health, Dental & Vision: Comprehensive coverage at no cost to you.
• 401(k): Invest in your future with our plan (No Employer matching at this time).
• Career Growth: Ongoing training, mentorship, and clear advancement paths within Customer Success and beyond.

READY TO APPLY?

If you’re excited to empower customers, shape processes, and grow with a product-led, customer-focused startup, we’d love to meet you. Apply now to become an Onboarding Specialist at DataFlik and start building your future with us.