Operations Program Manager

Job Title: Program Manager III/ CW Operations Program ManagerDuration: 12 months with potential extensionLocation U.S. RemoteWorking hours:8am-5pm PST or 9am-6pm CS

T The Ro

leAs the contingent Operations Program Manager, you will manage day-to-day execution for 3P Retail & Telco repair and maintenance and supply fulfillment/warehouse operations across North America. You will oversee external warehouse and service partners, track performance, improve processes, and ensure materials, documentation, and service execution meet business need

s.This role is best suited for a hands-on operations program manager with experience in retail operations, vendor or 3PL management, repair and maintenance, warehouse execution, and continuous improvemen

t.You will partner with internal teams and external agencies to manage execution, resolve escalations, maintain compliance, and scale operational improvement

s. The Per

sonYou are a hands-on operations leader with experience in retail repair and maintenance, warehouse execution, material flow, vendor or warehouse agency management, KPI ownership, and continuous improveme

nt.You use a structured, data-driven approach to solve problems, improve processes, and maintain system integrity, inventory accuracy, and compliance while working effectively with internal teams and external partne

rs. Key Responsibili

• tiesOversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service perform
• anceTrack corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readi
• nessConvert improvement findings into standard operating procedures, training materials, and repeatable workf
• lowsDrive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consist
• encyPartner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalat
• ionsCollaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail part
• nersSupport new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational h

ours Qualifica

tionsReq

• uired3+ years of project or program management experience in retail operations, supply chain, logistics, or a related
• field3+ years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL manag
• ementExperience supporting big-box retail, retail field operations, or multi-site retail exec
• utionStrong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service re
• viewsStrong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced enviro
• nmentProficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail par
• tnersAbility to travel within the U.S. and Canada as business needs re

quirePref

• erredBackground in consumer electronics, tech retail, or similar indus
• triesSix Sigma, PMP, or other process improvement/project management certific

ation