Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Financial Services Why Consider This Job Opportunity

• Base salary of $45,760, with potential for base salary increases and performance-based bonuses
• Opportunity for career advancement and growth within the organization
• Flexible remote work schedule with occasional office visits based on business needs
• Comprehensive benefits package including medical, dental, vision, 401(k) plan, and paid time off
• Supportive and collaborative work environment that encourages employee engagement

What To Expect (Job Responsibilities)

• Handle 45-55 inbound calls daily, addressing a range of client inquiries about insurance products
• Deliver exceptional customer service while adhering to departmental performance goals
• Participate in ongoing customer service training to stay updated on policies, products, and procedures
• Utilize multiple administrative systems to manage inquiries and perform basic calculations
• Collaborate with Floor Support as needed to resolve complex inquiries

What Is Required (Qualifications)

• High School Diploma
• Minimum of 1 year of customer service experience with strong customer service skills
• Ability to multitask and navigate various administrative systems
• Excellent interpersonal and communication skills for effective client interactions
• Reliable attendance and punctuality to meet departmental standards

How To Stand Out (Preferred Qualifications)

• College degree
• Prior experience in insurance with knowledge of the financial market
• Ability to work independently and collaboratively in a structured environment
• Strong analytical skills to research and utilize product resources effectively
• Proven ability to manage a high call volume while maintaining service quality

FinancialServicesCustomerService #RemoteWork #CareerGrowth #EmployeeBenefits "We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer." #ResonanceCXPartners