Senior Customer Service Payroll Specialist

Job Title: Senior Customer Service Payroll Specialist

Location: Remote (Anywhere in the Netherlands)

Employment Type: Full-Time (B2B 6 months + ext)

Language Requirement: Dutch

Role Overview:

We are looking for a Senior Customer Service Specialist with strong payroll expertise to support operational teams, assist management, and ensure high-quality service delivery to clients.

Key Responsibilities:

• Provide functional support to operational teams for accurate payroll delivery.
• Assist in client implementations, go-lives, and escalated issues.
• Maintain process documentation, DWIs, and Client Solution Workbook.
• Lead improvements in core HR processes and collaborate with HRIS and stakeholders.
• Develop dashboards and reports, monitor KPIs, and support year-end processes.

Required Experience & Skills:

• 3–4 years of payroll experience in consulting, outsourcing, or corporate environments.
• Solid knowledge of payroll processes, compliance, and integrations.
• Familiarity with HRIS platforms (Workday, SAP, PeopleSoft) is a plus.

Education:

• Bachelor’s degree in Accounting, HR, Business Administration, or equivalent experience.

Work Location:

• Remote, anywhere in the Netherlands.

How to Apply:

If you are passionate about payroll operations and client service, we’d love to hear from you.