Ubique Group is looking for a Customer Service Representative to join our Customer Care team and serve as a front-line point of contact for the customers who depend on us every day. This role is at the heart of the customer experience: resolving inquiries, untangling order and service issues, and making sure every interaction leaves the customer better off than when it started.
This is a foundational role on our Customer Experience team, with a clear path to grow as you build expertise in our products, processes, and customers.
About Ubique Group
Ubique Group is a fast-growing consumer and commercial products company behind brands including Flash Furniture, Bright Beginnings, Merrick Lane, Emma + Oliver, and Martha Stewart. Our Customer Experience team is the front line of that growth, and we are investing in the people, tools, and training that make great service possible at scale.
What You'll Do
- Serve as the primary point of contact for customer inquiries and service requests, using established procedures, knowledge articles, and approved resources.
- Resolve routine and moderately complex customer issues independently, and escalate complex, high-risk, or non-standard situations to the right resource.
- Own each customer interaction from first contact through resolution, meeting service level, quality, and productivity goals along the way.
- Exercise sound judgment within defined guidelines, prioritizing and troubleshooting in a fast-paced environment.
- Maintain accurate documentation of customer interactions and resolutions, and flag recurring issues that could improve our processes or products.
- Bring a professional, customer-focused mindset to every interaction, and contribute positively to team culture and shared goals.
- Experience in customer service, sales, order fulfillment, retail, contact center operations, or e-commerce.
- Strong verbal and written communication skills, with effective listening and de-escalation ability.
- Demonstrated ability to manage multiple priorities while maintaining attention to detail.
- Ability to learn and apply established processes, systems, and procedures quickly.
- Proficiency with Microsoft Office, Salesforce, or similar customer relationship management platforms.
- A track record of accountability, adaptability, and follow-through in a team-based environment.
Benefits:
We offer a competitive benefit package that includes:
- No waiting period for medical, dental, and vision benefits - Available on day one
- Company-paid life insurance and employee assistance program for all employees
- 401K with company match
- Employee discount on Ubique Group products
- Employee-led organization Ubique Cares engages in monthly and quarterly employee engagement activities packed with fun and giveaways!
- Free office chair for remote employees
- Ubique offers 9 paid holidays plus 1 floating holiday per year and up to 13 Accrued PTO days per year.
You will be part of a Customer Experience team that Ubique Group is actively investing in, with the training, tools, and support to grow your career from your first day. If you take pride in solving problems for customers and want to build a career on a team that notices and rewards that, we want to talk.
Ubique Group is an equal opportunity employer.
