Careerscape is recruiting on behalf of our client for an entry-level Remote Live Chat Representative to join their growing remote customer support team. This is a great opportunity for a motivated communicator to launch a career in customer service, handling real-time chat conversations with customers while working from the comfort of home.
Day to day, you will juggle multiple chat windows, answer product and account questions, and help customers resolve issues quickly and pleasantly, all through a friendly, professional writing voice. People who thrive in this role are fast typists, calm under pressure, naturally empathetic, and comfortable multitasking in a fast-paced digital environment.
COMPENSATION
The salary range for this role is $62,000 - $88,000 per year, based on experience and qualifications.
Additional compensation and benefits details will be shared during the hiring process.
Responsibilities
- Respond promptly to inbound customer chats through the company live chat platform
- Handle multiple simultaneous chat conversations while maintaining quality and accuracy
- Answer questions about products, services, orders, and account details
- Troubleshoot basic issues and escalate complex cases to the appropriate team
- Document customer interactions and update records in the CRM system
- Follow brand voice and communication guidelines in every chat
- Identify opportunities to upsell or cross-sell relevant products or services
- Meet individual and team performance targets for response time and satisfaction
- Stay current on product updates, promotions, and policy changes
- Collaborate with team leads to improve chat scripts and processes
Requirements
- High school diploma or equivalent required
- No prior experience necessary, though customer service experience is a plus
- Excellent written communication skills with strong grammar and spelling
- Typing speed of at least 40 words per minute
- Comfortable using computers, chat software, and basic CRM tools
- Ability to multitask across several conversations at once
- Reliable high-speed internet connection and a quiet home workspace
- Strong problem-solving skills and a patient, positive attitude
- Availability to work scheduled shifts, including some evenings or weekends
Benefits
- Medical, dental, and vision insurance
- 401k plan with company match
- Paid time off and paid holidays
- Fully remote position with flexible scheduling options
- Paid training and onboarding
- Career growth and advancement opportunities
- Home office equipment stipend
- Employee assistance program
- Casual, supportive team culture
- Opportunities for performance-based bonuses
ABOUT CAREERSCAPE
Careerscape is a staffing and recruiting firm connecting talented professionals with employers across administration, operations, healthcare, finance, technology, customer support, and professional services.
APPLICATION NOTICE
Careerscape is supporting the hiring process for this client opening. By applying, you agree that Careerscape may review your application, contact you regarding this opportunity, and share your information with the hiring client for consideration.
Careerscape may also contact you regarding future opportunities that align with your qualifications.
EQUAL OPPORTUNITY STATEMENT
Careerscape and its hiring partners are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability, protected veteran status, or any other status protected by applicable law.
FOR EMPLOYERS
Careerscape is a staffing and recruiting firm connecting professionals with leading employers. We fill critical roles through Direct Hire, Contract Staffing, Temporary Staffing, and Executive Search — each backed by industry-specialized recruiters. For support for your business, visit cs-recruiters.com/hire-talent/.
