Program Manager, Marketing Concierge Services

About The Channel Company The Channel Company is the global leader in data-driven growth acceleration solutions and services for the IT channel. With 40+ years of channel expertise and a premier portfolio of editorial brands, marketing and event services, and strategic consulting, we help technology vendors, solution providers, and IT decision-makers worldwide unlock better business outcomes. Our global audience of technology decision-makers rely on our trusted portfolio of print and digital publications to stay current with technology news and trends. Channel-focused marketing, in-demand events, partner program enablement, leadership networks, and dedicated consultants empower channel leaders with insights, connections, and strategies that propel success in the IT channel. The Channel Company values differences because they enhance dynamic teams. We know that the confidence gap can get in the way of connecting with the best candidates. Please do not hesitate to apply – we would be honored to connect with you. Role Overview As a Program Manager, Marketing Concierge Services you will lead our dynamic team in a multifaceted role encompassing client and team management, financial oversight, problem-solving, and commercial expertise. This role requires demonstrated leadership skills, exceptional people management abilities, and a track record of successfully delivering complex programs. You will play a pivotal role in driving the success of our accounts while fostering a culture of excellence and collaboration within the team. Key Responsibilities

• Lead and mentor teams, providing guidance, support, and development opportunities.
• Cultivate strong relationships with client stakeholders, fostering regular engagement and trust.
• Confidently present company and line of business offerings to clients, showcasing comprehensive understanding and strategic insights.
• Oversee the delivery of multiple projects, promoting consistency, inter-regional collaboration, and best practice sharing.
• Provide project structure by defining project objectives, scope, and requirements based on client needs and expectations. Ensure alignment with project timelines, resources, and deliverables
• Assume accountability for the global success of assigned accounts, driving growth and profitability.
• Participate in account planning calls, providing strategic insights and essential information, and maintaining accurate records.
• Ensure the financial health of accounts and strategically allocate and manage resource, striving for profitability in all client projects and managing budgets effectively.
• Maintain up-to-date information in Salesforce regarding OIPs for managed accounts.
• Ensure project managers and delivery teams meet project objectives, key performance indicators (KPIs), and quality standards.
• Identify and mitigate financial risks for accounts, developing contingency plans as necessary.
• Identify client needs and propose relevant solutions, leveraging deep industry knowledge.
• Act as the escalation point for clients, addressing issues or blockers encountered during project delivery with professionalism and efficiency.
• Foster upselling opportunities with existing clients for additional products or services, driving revenue growth.
• Scope new projects, negotiate terms, and ensure legal documentation (contracts, MSA’s, NDA’s) is in place.
• Align appropriate talents and skill sets within the team to meet client requirements, fostering a culture of collaboration and excellence.
• Stay abreast of industry trends, market dynamics, and competitive landscape
• Contribute to talent retention by actively listening to team members, providing mentorship, and addressing risks or providing positive feedback to the business.
• Support higher management by leading initiatives in other functional areas such as new product development, quarterly workshops, and best practice sharing.

Skills Required

• Exceptional leadership abilities, demonstrated through effective people management and team development.
• Excellent verbal and written communication skills.
• Strong relationship-building skills. Ability to establish trust, understand client needs, and foster long-term partnerships.
• Effective time management and prioritization.
• Adaptability and Resilience.
• Strong interpersonal skills, adept at engaging with senior stakeholders and managing complex conversations.
• Interest in the IT and marketing industry, with knowledge of market trends and emerging technologies.
• Financial acumen, capable of managing budgets, analysing financial data, and ensuring profitability.
• Ability to work effectively under pressure while maintaining a calm and positive demeanour.
• Excellent listening skills, with the ability to understand and address client needs.
• Comfortable making decisions and navigating uncertainty with confidence and poise.
• Ability to connect various elements and translate abstract concepts into actionable plans and processes.
• Proactive, energetic, and driven individual with a passion for driving success and growth.

Benefits

• 35 hours of work per week
• Generous Holiday package + National bank holidays
• Opportunity to join a growing business with lots of opportunities to influence.
• 100% Remote working. We have the best of both worlds with a historical remote working setup and an office in London or Madrid.
• Temporary International Remote Working Opportunities
• Life assurance scheme
• Employee referral scheme
• A tailored training and induction plan - we want you to succeed!
• Regular recognition rewards - be recognized and rewarded for day-to-day actions where you go above and beyond, and consistently deliver
• Volunteering days
• The opportunity to work within a globally diverse team
• The opportunity to learn new skills in an ever-changing and adaptable business.