Job Summary
We are seeking a professional, organized, and customer-focused Client Relations Virtual Assistant to provide client communication, appointment coordination, follow-ups, and administrative support. The successful candidate will serve as a primary point of contact for client inquiries, ensuring timely responses, accurate documentation, and smooth coordination between clients and internal departments.
The ideal candidate will have strong communication skills, excellent attention to detail, and the ability to manage multiple tasks independently in a remote work environment. Experience with customer service, virtual assistance, administrative support, or insurance-related operations is preferred.
Key Responsibilities
- Respond to client inquiries through email, phone calls, live chat, and other communication channels.
- Build and maintain positive client relationships through professional and timely communication.
- Schedule consultations, meetings, appointments, and follow-up calls.
- Manage daily administrative tasks, including data entry, document preparation, and file organization.
- Follow up with clients regarding pending requests, appointments, and required documentation.
- Collect, organize, and maintain accurate client information and records.
- Update client communication histories and task statuses in CRM systems.
- Coordinate with internal departments to ensure client inquiries are handled appropriately.
- Track outstanding requests and escalate complex issues to the relevant team members.
- Provide general administrative assistance related to insurance processes and direct coverage, claims, and billing questions to authorized personnel.
- Maintain confidentiality and follow company policies and data protection requirements.
Qualifications and Requirements
- High school diploma or equivalent required.
- Previous experience in customer service, client relations, virtual assistance, administrative support, or insurance administration preferred.
- Excellent written and verbal English communication skills.
- Strong organizational, multitasking, and time-management abilities.
- Proficiency in Microsoft Office, email, spreadsheets, and online scheduling tools.
- Familiarity with CRM platforms, customer databases, or help desk software is an advantage.
- Ability to work independently and manage responsibilities with minimal supervision.
- Reliable computer, stable internet connection, and a professional remote working environment.
- Strong attention to detail and commitment to client satisfaction.
- Ability to handle confidential information responsibly.
Essential Skills
- Customer Service and Client Relationship Management
- Email and Phone Communication
- Administrative Support and Data Entry
- Appointment Scheduling and Follow-Ups
- CRM and Database Management
- Document Management
- Time Management and Multitasking
- Problem-Solving and Coordination
- Confidentiality and Attention to Detail
If you are interested, could you please share your updated resume along with your salary expectations to Rachel.Morgan@teksky.com and you can also reach me at (754) 315-3218.