Account Manager

Company Description

SpinifexIT is an Australian-owned software company headquartered in Melbourne, helping organisations operating SAP Payroll and HR solutions simplify complex processes, reduce risk, and improve operational efficiency across both day-to-day operations and transformation programs.

Our solutions integrate natively within SAP environments, providing real-time reporting, payroll validation, and data migration tools that ensure accuracy, compliance and reliability at scale.

As organisations transition to the cloud, SpinifexIT delivers migration accelerators designed to preserve data integrity, minimise disruption, and streamline the journey.

Working closely with SAP and a global partner network, SpinifexIT supports hundreds of HR and payroll teams across ANZ and globally to optimise operations and deliver confident business outcomes.

Role Description

As SpinifexIT continues to grow across ANZ and globally, we are looking for a driven Growth Account Manager to manage and expand a portfolio of enterprise customers. This flexible work-from-home role offers the opportunity to work closely with enterprise customers, SAP partners and an experienced leadership team while having genuine ownership over renewals, upsell and cross-sell activity across an established customer base.

You will be responsible for driving outcomes across approximately 50 enterprise accounts, with a strong focus on customer retention, expansion revenue and long-term relationship management. Working closely with Consulting, Customer Success, Product and Support teams, you will help customers maximise value from their SAP HR and Payroll environments while identifying opportunities linked to business growth and transformation initiatives.

The ideal candidate will have experience in enterprise account management, SaaS or software sales and be comfortable managing customer discussions, pipeline development and complex stakeholder environments. Experience within SAP, HRIS, Payroll, or enterprise software solutions will be highly regarded.

If you enjoy autonomy, accountability, and building long-term customer relationships within a growing software business, we’d love to hear from you.

Qualifications

• Account management and relationship-building skills, with a focus on client satisfaction and retention
• Understanding of SAP HR and payroll environments, including implementation and data migration processes
• Strong analytical and problem-solving abilities with a keen eye for identifying opportunities and risks
• Excellent communication and interpersonal skills for collaborating with clients and internal teams
• Ability to manage multiple tasks and priorities effectively in a fast-paced environment
• Experience in enterprise software solutions or related industries is preferred
• A bachelor's degree in Business, IT, Human Resources, or a related field is advantageous