Resonance CX Partners' mission is to help experienced professionals find opportunities that truly align with their values. We are not a staffing firm or agency. Resonance CX does not hire for these positions—we identify and validate them from customer-focused organizations directly. Employer Industry: Mortgage Services Why Consider This Job Opportunity

• Opportunity to join one of the top providers in the mortgage services industry
• Engage in a dynamic, fast-paced environment with a focus on customer service
• Supportive team culture with opportunities for professional development and growth
• Comprehensive training and quality control reviews to enhance skills
• Chance to work with a variety of clients, including buyers and agents
• Contribute to process improvements and team evaluations

What To Expect (Job Responsibilities)

• Answer customer phone calls, chats, and emails with professionalism
• Perform quality control reviews and assist in training team members
• Review and resolve escalations while adhering to client notification policies
• Coordinate with the Customer Service Team to manage scheduling and ensure adequate staffing
• Maintain and update department policies and reports based on operational needs

What Is Required (Qualifications)

• High School Diploma or equivalent required; Bachelor's degree preferred
• Minimum 2-4 years of relevant industry experience
• Strong verbal and written communication skills
• Ability to multitask and manage time effectively while maintaining attention to detail
• Proficient in Microsoft Office products, especially Excel, Word, and Outlook

How To Stand Out (Preferred Qualifications)

• Experience in customer service within the mortgage services industry
• Familiarity with ServiceLink Auction's platform or similar systems
• Willingness to travel as necessary to support operational needs

MortgageServicesCustomerService #CareerDevelopment #Teamwork #ProcessImprovement We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer. #ResonanceCXPartners