Customer Service Representative I - Workers'' Compensation Call Center

1. About Our Client:

The organization operates in the risk management sector, focusing on workers’ compensation, auto, health, and disability management industries. Established in 1987 and publicly traded since 1991, it delivers integrated risk management solutions through ongoing investment in human capital and technology. With over 4,000 employees across the United States, the company maintains a culture centered on accountability, commitment, excellence, integrity, and teamwork.

2. About the Opportunity:

The Customer Service Representative I - Workers Compensation Call Center*is an entry-level role essential for supporting the Workers'' Compensation department by managing inbound and outbound calls. This position assists claim adjusters by handling inquiries and ensuring clear communication, contributing directly to efficient claims processing and customer service within the team. Training is provided to support growth and success in the role.

3. Responsibilities:

• Manage inbound and outbound calls promptly and professionally.

• Review claim history and provide accurate information to callers.

• Collaborate with claim adjusters to clarify details and resolve inquiries.

• Document interactions and maintain accurate records.

• Maintain punctual and consistent attendance.

• Perform additional duties to support department operations.

4. Requirements:

• High school diploma or equivalent.

• At least 2 years of call center experience.

• Strong verbal and written communication skills.

• Ability to multitask and manage time effectively.

• Detail-oriented with strong organizational skills.

• Basic proficiency in Microsoft Office (Word, Excel, Outlook).

• Willingness to learn and adapt to new systems.

• Required internet speed of at least 80Mbps for remote work.

5. Pay Range and Compensation Package:

• Pay range: $13.94 - $21.48 per hour.

• Compensation is market-based and varies by location, experience, skills, and other relevant factors.

6. Benefits & Perks:

• Medical insurance (HDHP) with pharmacy coverage

• Dental insurance

• Vision insurance

• Long Term Disability

• Health Savings Account

• Flexible Spending Account options

• Life Insurance

• Accident Insurance

• Critical Illness Insurance

• Pre-paid Legal Insurance

• Parking and Transit FSA accounts

• 401(k) and ROTH 401(k)

• Paid time off

Equal Opportunity Statement: Our client is an equal opportunity employer. They celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, or national origin.

Note:

RemoteHunter is not the Employer of Record (EOR) for this role. Our purpose in this opportunity is to connect exceptional candidates with leading employers. We help job seekers worldwide discover roles that match their goals and guide them to complete their full application directly through the hiring company’s career page or ATS.