- This candidate MUST live within the Park National Bank footprint.
Job Responsibilities
- Lead the end-to-end design strategy for digital banking experiences—including web, mobile, and emerging digital channels—to deliver simple, secure and intuitive user interactions.
- Design and optimize user flows, wireframes, prototypes, and visual interfaces for key journeys such as account opening, loan origination and digital servicing.
- Champion an omnichannel approach by aligning digital experiences with branch, contact center, and marketing interactions to ensure a cohesive blended experience.
- Conduct and synthesize user research, usability testing, customer feedback, and behavioral analytics to identify pain points and improve digital experiences.
- Collaborate with Marketing, IT, and cross-functional stakeholders to translate business needs and regulatory requirements into intuitive, user-centered design solutions.
- Develop and maintain scalable design standards, UI patterns, and design systems that promote consistency, accessibility, and brand alignment across all platforms.
- Collaborate with vendor partners in optimizing their platforms for Park’s experience objectives.
- Leverage insights from market trends, competitive audits and emerging UX/UI innovations to contextualize and elevate digital banking capabilities.
- Partner with analytics and product teams to define metrics, track KPIs, and evaluate performance of digital journeys to inform roadmap decisions.
- Ensure digital experiences meet security, accessibility, and compliance standards while also reducing friction and improving customer satisfaction.
- Maintain awareness of and adherence to Bank’s compliance requirements and risk management concepts, expectations, policies and procedures and apply them to daily tasks
- Deliver a consistent, high level of service within our Serving More standards
- Other duties as assigned
- Strategic Planning and Decision Making
- Demonstrated ability to champion change
- Connects organization to Industry and Community
- Set and Convey Vision and Strategy
- Innovation and Creativity
- Results oriented
- Leadership/Management Skills
- Ability to build collaborative relationships
- Ability to influence others
- Ability to develop or mentor others
- Values and seeks out diversity, equity, and inclusion
- Demonstrated empathy and respect for colleagues
- Demonstrated active listening ability
- Demonstrated ability to deliver clearly defined expectations
- Ability to work as part of a team
- Demonstrated ethics and integrity
- Demonstrated drive and purpose
- Demonstrated capacity to learn
- Demonstrated adaptability
- Increased self-awareness
- Must possess a high school diploma or equivalent
- 4 Year Bachelor's degree in marketing, digital marketing, or related field
- 6+ years of experience in UX Design
- Nielsen Norman Group (NN/g) and Google UX Design Professional certificates
Occasional travel to Cincinnati or Central Ohio possible, estimated 2-4 times per year
Physical Requirements: This position must be able to remain in a stationary position a minimum of 75% of the time, constantly operate a computer, and be able to be in constant verbal and written communication with stakeholders to discuss and convey information in order to exchange accurate information.
SCHEDULE
Office hours are M-F 8AM-5PM. This is a fully remote role; the candidate must live within the Park National Bank footprint.
Supervisor Disclaimer Supervisory Responsibilities: Interview and select candidates for openings, set goals for associates, assign tasks/duties, conduct on–the-job training, develop associates’ skills and encourage growth, prepare disciplinary write-ups as appropriate, prepare and conduct performance reviews and make recommendations for salary adjustments, approve timecards for FTEs and other duties associated with managing a staff.
