Program Manager

Program Manger

Remote

Description:

We are seeking a dedicated Program Manager to oversee and coordinate a diverse portfolio of software development projects within the Business Systems team. The ideal candidate will provide direction and support to the project managers and project teams under their purview. This role collaborates closely with leadership, product stakeholders, and development teams to implement and enhance our software solutions.

Responsibilities:

• Develops and oversees the program management structure of all projects related to the program including defining the programs overall goals, objectives, and key performance indicators for the program.
• Identifies, engages, and manages stakeholders to align program objectives with business goals
• Allocates resources across the projects within the program and coordinates with project managers to ensure any resourcing gaps are met throughout the duration of the projects
• Prepares and communicates program metrics, reports, and dashboards to senior leadership, stakeholders, and the project teams to ensure that each audience is informed of changes, progress, and next steps
• Oversees the development and maintenance of detailed software development project plans, timelines, status reports, risk registers, and role & responsibility registers aligned with each project's complexity.
• Ensures that program deliverables are met based on the agreed upon timeline and that the meet established quality standards
• Supervises cross-functional software development teams, providing positive leadership focused on timely delivery, project scope, quality, and communication.
• Foster a collaborative environment, encouraging collaboration and communication across all functional areas.
• Conducts program risk assessments regularly and ensures proper risk mitigation strategies are in place
• Acts as a single point of contact for all escalations and change management for the programs

Basic Requirements:

• 5+ years of experience overseeing multiple projects, handling complex software development project portfolios, and leading project teams.
• 3+ years experience working with enterprise-level software applications (e.g., NetSuite, Salesforce).
• Project Management Professional (PMP) certification
• Strong understanding of the software development life cycle and experience with agile, waterfall, and hybrid methodologies.
• Able to manage budgets and resources effectively at a project portfolio level
• Experience creating various reports and dashboards for multiple audience types to show the progress of the program
• Extensive experience resolving conflicts between project team members and members of leadership
• Exceptional communication and planning skills
• Experience working with Jira, Smartsheets, and Google Suite

Preferred Qualifications:

Familiarity with Lucid, and Miro

Program management Processional (PgMP) certification

Experience working within the field of education