Internal Communications Consultant

Internal Communications & Intranet Governance Consultant (6–9 Month Project)Purpose of the Role

Oliver HCP is preparing the global roll-out of its new intranet — envisioned as the single, reliable, and engaging source of information for employees across the organization. To support this transition, we are seeking a consultant who can design and drive the governance, communication strategy, and change adoption required to make the intranet a success.

This role is both strategic and hands-on: the consultant will define governance structures, craft the global and local internal communications plan for 2026, coordinate and coach content owners, and personally create high-quality communications and intranet content. They will also play a key role in designing sustainable operational processes to set the intranet up for long-term success.

Key Responsibilities1. Governance & Operating Model

• Define an intranet governance structure (global → regional → local).
• Identify and onboard content owners; clarify ownership, accountability, and workflows.
• Create operational guidelines for maintenance, publishing, content lifecycle, and quality.
• Recommend long-term operating model (including where the role could sit in the future — HR or Marketing).

2. Internal Communications Strategy

• Develop the 2026 internal communications plan, including:
• Global corporate topics
• Local business or country-specific communications needs
• Leadership communications alignment (in collaboration with Executive Comms in Marketing)
• Build an editorial calendar and holistic messaging framework.
• Ensure alignment across HR, Marketing, IT, and business units.

3. Change Management & Adoption

• Design a change strategy that moves the organization away from siloed, email-driven communication toward the intranet as the central hub.
• Create stakeholder maps and engagement plans.
• Deliver adoption assets (videos, guides, training materials, launch campaigns).
• Build feedback loops and analytics to measure adoption.

4. Content Strategy & Delivery

• Develop content guidelines, tone of voice, and editorial standards.
• Coach content owners, run content workshops, and support with structuring key pages.
• Write and produce intranet content, including:
• News articles
• Employee stories
• FAQs, onboarding content, and operational pages
• Implement interaction and dialogue formats to encourage engagement.

5. Project Leadership

• Build and maintain the intranet roll-out plan (phases, responsibilities, accountabilities).
• Facilitate cross-functional alignment (HR + Marketing/Exec Comms + IT + Business).
• Report progress to the HR VP and project sponsors.
• Make recommendations on required permanent capabilities post-rollout.

Required Profile

• Native English speaker (US English) with exceptional writing, editing, and storytelling skills.
• 10+ years of experience in internal communications, change management, or digital employee experience.
• Extensive experience editing and writing high-quality internal communications across multiple formats.
• Strong background designing governance frameworks and communication operating models for global organizations.
• Demonstrated experience launching, managing, or revamping intranets or digital employee communication channels.
• Ability to engage and influence senior leaders; confident managing cross-functional alignment across HR, Marketing, IT, and business units.
• Skilled in developing interaction and dialogue formats (e.g., Ask-the-Leader, community posts, storytelling formats).
• Independent, proactive, and hands-on — able to build processes, create content, and facilitate workshops.
• Comfortable working in a matrixed organization and navigating evolving ownership structures.