Senior Product Designer

In A Nutshell Lead the design of major features, using customer insights and human-centred design principles to create thoughtful, pragmatic solutions. Combine product thinking, visual design, and collaboration to deliver elegant, usable experiences for our growing customer base. A Little About You You’re a hands-on problem solver who thrives working across the full product lifecycle. You thrive in a fast-paced environment, balancing pragmatism with creativity to deliver designs that meet user needs and business goals. You have strong communication skills, and know how to translate complex insights into clear, actionable design solutions, working alongside fellow Designers, Engineers, Product Managers, and wider stakeholders. Who We Are Lyssna (formerly UsabilityHub) is a remote research platform that helps our customers deeply understand their audience and make informed decisions quickly. Our mission is to improve the quality of experiences in the world by putting people at the heart of solutions. Founded in 2008, we’re a bootstrapped B2B SaaS platform focused on sustainable growth, with a global, fully remote team. We’re growing and looking for top talent to help scale our mission. How We Work

• We’re impact-driven and passionate about delivering value to our customers, prioritizing delivery over perfection.
• We support each other and understand that individual success is dependent on the success of everyone else. We invest in our personal and professional growth and consider learning, reflection, and up-skilling central to our jobs.
• We’re a small but mighty team, competing with companies 2-4x our size.
• We hire great people, give them autonomy, and value feedback to constantly improve.

Picture Yourself In The Role If you were here for this month, you would have:

• Delivered meaningful work – worked alongside your product squad to deliver updates to production as planned at the beginning of the cycle.
• Collaborated cross-functionally – worked alongside with Maureen (Group Product Manager) and Paul (Engineering Team Lead) to plan the shape and scope of product improvements for the coming cycles.
• Jumped into the depths of Figma – working iteratively to deliver solutions that enhance the user experience whilst adhering to our Design System.
• Jammed with the Design Team – chatted with Scott and Sam (Senior Product Designers) to align on shared vision, critique other’s work in progress, and gather feedback to help progress your own priorities.
• Kicked off a significant project for our product – pairing with Andrew (Product Design Manager), you kick off design discovery using customer insights to inform the direction of a brand new strategic feature.
• Talked with customers – joined a customer interview as part of our continuous discovery efforts, to learn more about their usage of Lyssna, and inform future design decisions.
• Shared your work – recorded a walkthrough of your work in progress to share with the broader team in Slack.

Location This role is fully remote and open to candidates in Australia and New Zealand. Salary We use a fixed salary formula to ensure fair compensation, with opportunities for salary increases based on performance: Australia: $168,000 AUD + superannuation, ESOP New Zealand: $170,000 NZD + KiwiSaver, ESOP Perks and Benefits 📅 Flexible work: We make sure work fits your lifestyle by offering a choice between a 5, 4.5, or 4 day work week (pro-rata). We’re fully remote. 💰 Employee profit sharing & equity: We share in our success by offering all team members a percentage of profits and access to our employee share options program. 👶 Generous parental leave: We support growing families with 14 weeks paid leave for primary carers and 6 weeks for secondary carers. 📚 Dedicated development & growth: We offer AU$1,500 per year for you to spend on books, courses, and events, along with six paid Level Up days. 💻 Workspace: Whether you’re working from home or a co-working space, we’ll help you with what you need to do your best work. 😄 Wellbeing support & coaching: To help all our people be well and work well, we provide access to a complimentary and confidential Employee Assistance Program, performance coaching, and an annual number of doona days. Keen to apply? Role Please upload your resume or LinkedIn profile (include links to your portfolio), a cover letter to introduce yourself and why you’d be a good fit for the role, and fill in your responses to these questions in the application form:

• What part of Product Design do you enjoy the most?
• Based on what you understand about this role, which case study/project from your portfolio do you feel best showcases your relevant experience? (please provide a link).
• What’s something outside of work that’s shaped how you think or work as a Designer?

The interview process For This Role, Our Interview Process Has Four Steps

• Screener call (via phone, 15 minutes): A conversation to discuss the role, the team and your relevant experience and suitability. This interview will be with Andrew.
• Technical interview (online, 1.5 hours): A three part interview comprising a portfolio review, a situational exercise, and a series of process questions. This interview will be with Andrew, Maureen, and Scott.
• Culture interview (online, 1 hour): A conversation focused on how you work in teams, our company values, and alignment around expectations of the role. You’ll get to meet more of the team as part of this interview.

If you're successful, we’ll speak with a couple of your references to answer any remaining questions we have around fit during the offer stage. We also conduct a police check as part of our SOC2 requirements. If you have any questions around the process we’re always happy to share more context in the introductory call.