Job Functions
- Answers inbound calls to the Pharmacy
- Communicates with Patients regarding their medication orders, including verifying order status
- Responds to requests and communicates with Lincare Center staff regarding patient medication orders
- Places medication refill order in computerized system at patient request
- Assesses customer compliance with physician orders
- Answers questions and provides customer education regarding products/services, within Board of Pharmacy Regulations
- Submits requests for special orders as needed
- Tracks medication packages in various vendor systems such as UPS
- Researches order status and delivery at patient or center request
- Inactivates patient accounts in computerized system
- Processes patient address changes, ensuring accurate address information
- Responsible for meeting specific performance objectives related to number of calls handled, orders processed, time on call, and time entering information in computerized system, etc.
- Complies with Board of Pharmacy rules and regulations
