Healthcare Call Center Representative

Must Haves:

• 3+ years of outbound call center experience (ideally 5+ years)
• 1+ year of remote work experience, preferably in a healthcare environment
• Experience working in a fast-paced environment – OK with making on average 100+ calls each day
• Needs to be tech savvy: experience working with technology, computers, etc.
• A great communicator - both written and verbal
• Must have good internet connection because remote position

Plusses:

• Telehealth experience
• Experience working at a startup (fast paced, changing environment)
• Experience with any customer service software (such as Zendesk, Freshdesk, TalkDesk, Salesforce, etc.)

Responsibilities:

• Primary work will come from inbound calls, outbound calls, and email support requests
• Assist with patient support such as answering patient emails, patient phone calls, processing medical records, provide patient care coordination
• You will perform typical front office and back office responsibilities, including patient education, medication requests, handling patient questions, and supporting provider needs
• Work collaboratively with team members and our provider network to maintain an excellent model focused on patient care and high quality service
• Become an expert with our software solutions, including but not limited to, Zendesk and Five9.