Location: Portland, Oregon — 100% Remote
Job Type: Full Time
Salary: $46,000 - $53,500 per year
Position Summary
Hustle Notice Biz is hiring a Customer Support Specialist across its staffing, recruiting, business development, marketing, communications, event support, and client service. As the Customer Support Specialist, you will help customers resolve questions and service issues through clear, timely support. The position is full time, 100% remote, and open to candidates based in Portland, Oregon.
What You'll Own
- Respond to customer or client questions related to staffing, recruiting, business development, marketing, communications, event support, and client service through approved phone, email, chat, or ticketing channels in the Customer Support Specialist role at Hustle Notice Biz.
- Review account or request details and document each interaction with complete notes and next steps as part of the Customer Support Specialist role at Hustle Notice Biz.
- Resolve routine questions and service issues within policy and escalate complex or unresolved cases across recruiting, client, and business services in this Customer Support Specialist position.
- Follow up on open cases, promised actions, or missing information so customers receive timely updates for the Hustle Notice Biz team as part of Customer Support Specialist work.
- Use approved knowledge resources and procedures while adapting communication to the customer's specific question while supporting recruiting, client, and business services in the Customer Support Specialist role at Hustle Notice Biz.
- Meet service-quality, response-time, documentation, and customer-satisfaction expectations as part of day-to-day Customer Support Specialist responsibilities at Hustle Notice Biz.
- High school diploma or equivalent; prior customer-service experience is helpful but not required for entry-level roles for the Customer Support Specialist opening at Hustle Notice Biz.
- Strong written and verbal communication with a patient, professional, solution-focused approach.
- Comfort using CRM, ticketing, email, chat, phone, and web-based customer-service tools.
- Ability to learn policies and service information quickly and explain them clearly.
- Reliable internet access, a quiet workspace, and the ability to work independently.
- A pre-employment background check is required.
- Employment type: Full Time
- Work arrangement: 100% Remote — Portland, Oregon
- Experience level: Associate
- Base salary: $46,000 - $53,500 per year
Submit your resume and complete the online application. Please make sure your contact information and work history are current before submitting.
