Customer Service Representative in Greece

Requirements –

Must have:

• Business fluency in English.
• Full fluency in at least one other market language.
• Familiarity with Microsoft Office Suite (Word, Excel, Outlook).
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and analytical thinking abilities.
• Ability to self-manage and meet deadlines.
• High level of attention to detail and organizational skills.
• Ability to work from Greece for the whole contract duraiton.
• Adaptability and willingness to learn new tools and workflows.

Could be a plus:

• Experience with CRM tools (Salesforce, HubSpot, Zoho, etc).
• Experince with ticketing systems (Jira, Basecamp, Asana, etc). 
• Experience troubleshooting technical issues related to digital products.
• Experience in customer service.
• Experience working in a multinational team.

Responsibilities –

• Attend 4 weeks of initial training and periodic assessments.
• Analyze customer inquiries and provide effective solutions.
• Utilize knowlege sources and your training to resolve product issues.
• Log cases, interactions, and feedback in internal systems.
• Occasional ad-hoc tasks, like content moderation or translation.
• Stay updated on the client’s products and services.
• Attend recurring training sessions.

Benefits –

• Competitive (12+2) starting salary.
• Monthly performance bonus.
• Comprehensive health insurance.

Moving Package (Only if relocating from outside Greece) –

• Logistical and administrative moving support.
• Coverage of real estate agent fees.
• Flight tickets and airport pickup.
• 2 weeks of hotel accommodation.

Why Greece?

• Affordable living costs.
• Mediterranean lifestyle.
• Explore the stunning island life while working remotely!

For more information about Greece, visit:

• ʷʷʷ en.spitogatos.gr for rent prices.
• ʷʷʷ aftertax.gr for income tax and pension details.
• ʷʷʷ hirehero.gr/expat-life for a detailed cost-of-living guide.

For further information, you can send your inquiries to apply@hirehero.gr.

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Supported Markets –

In addition to a good level of English, we are seeking fluency in at least one of the following:

Spanish, French, Italian, Portuguese, Polish, German, Dutch, Swedish, Danish, Norwegian, Icelandic, Flemish, Gaelic, Hungarian, Finnish, Estonian, Maltese, Latvian, Lithuanian, Slovenian, Croatian, Czech, Romanian, Slovak, Japanese or Hebrew.

We are urgently scouting speakers of Japanese, German, and Hebrew. Reach out to discuss further incentives and relocation arrangements if you are fluent and could relocate within 8 weeks.

Privacy Commitment –

By applying for this position, you give your consent for hirehero and the employers offering the openings to process the data you have provided in your CV and/or any accompanying documents or information for the period of your application. As the owner of your personal information, we invite you to read your privacy rights in the Personal Data Management section. All provided information will be treated with strict confidentiality and on a need-to-know basis under the General Data Protection Regulation.

Equal opportunity commitment –

We consider diversity as a fundamental resource and we offer everyone access to employment opportunities regardless of any classification protected by applicable national laws. Please let us know if you require special accommodations during the interview process.