Service Desk Analyst

🖥️ We’re Hiring: Service Desk Analyst

📍 Remote (Australia)🕒 Full-Time💼 Level: Analyst (Junior–Mid-Level)We’re looking for a customer-focused and detail-oriented Service Desk Analyst to provide first-line technical support and ensure smooth IT operations across the organization. This role is ideal for candidates who enjoy troubleshooting, helping users, and working in a structured, remote-first IT support environment.

🎯 Key Responsibilities

• Act as the first point of contact for IT support requests via ticketing systems, email, or chat
• Diagnose, troubleshoot, and resolve hardware, software, and access-related issues
• Escalate complex incidents to higher-level support teams when required
• Monitor, update, and manage support tickets in line with SLAs
• Support user onboarding, offboarding, and access management
• Assist with basic network, system, and application support tasks
• Document solutions, procedures, and knowledge base articles
• Deliver clear, professional communication to end users

✅ RequirementsJunior–Mid-Level (0–3+ years)

• Experience in IT support, service desk, helpdesk, or related roles (internships included)
• Understanding of operating systems, common business applications, and IT support processes
• Familiarity with ticketing systems and ITSM tools (e.g., ServiceNow, Jira, Zendesk)
• Strong problem-solving and troubleshooting skills
• Customer-focused mindset with excellent communication skills

General Requirements

• Strong attention to detail and ability to follow processes
• Comfortable working independently in a remote-first environment
• Ability to prioritize tasks and manage multiple tickets
• Fluent in English
• Based in Australia with the legal right to work full-time

🌟 What We Offer

• Fully remote role within Australia
• Exposure to a wide range of IT systems and user support scenarios
• Clear career path toward Senior Service Desk Analyst, IT Support Engineer, or Systems Administrator
• Supportive and collaborative IT team culture
• Opportunities to develop technical and customer service skills
• Competitive compensation and benefits package