Customer Service Representative

About HealthEquity

HealthEquity is a trusted leader in healthcare financial services, helping millions of people manage their health savings and benefits. We believe in making healthcare more accessible and understandable for everyone.

A welcoming workplace where you can make a difference

Our team is dedicated to providing exceptional service while supporting each other's growth and well-being. We value diversity, inclusion, and creating a positive environment for both our team members and the customers we serve.

As a remote-first company, we've built a collaborative culture that thrives on connection and mutual support, no matter where our team members are located.

Job Overview

We're looking for friendly, reliable individuals to join our Customer Service team on a part-time, remote basis. In this role, you'll help customers understand their healthcare benefits and resolve questions with patience and professionalism.

This position is perfect for those who enjoy helping others, value work-life balance, and want to contribute to meaningful work in the healthcare industry. No prior healthcare experience is required—we provide comprehensive training to set you up for success.

You'll work with a supportive team that values clear communication and mutual respect, all while enjoying the flexibility of remote work.

Position DetailsResponsibilities

Respond to customer questions via phone, email, or chat

Help customers understand their accounts and benefits

Resolve basic issues and escalate when needed

Maintain accurate records of customer interactions

Provide friendly and professional service at all times

Follow established procedures and guidelines

Update customer information accurately in our systems

Requirements

Good communication skills

Basic computer and internet skills

Ability to work independently from home

Reliable internet connection

Customer service experience is a plus but not required

Comfortable learning new software and systems

Patience and empathy when assisting customers

What We Offer

We believe in supporting our team members with benefits that promote both professional growth and personal well-being.

Remote Flexibility

Work from anywhere with a stable internet connection.

Part-Time Schedule

Flexible hours that fit your lifestyle and commitments.

Comprehensive Training

Learn everything you need to succeed in your role.

Supportive Team

Collaborate with helpful colleagues and managers.

Growth Opportunities

Potential for advancement within the company.

Regular Feedback

Receive guidance and support to improve your skills.