Position Details
- Job Title: Italian Customer Support Agent
- Location: Lisbon, Portugal
- Work Model: Remote
- Starting Date: 22 October 2026
About The Role
As an Italian Customer Support Agent, you will be the first point of contact for users who need assistance with an online platform. You will handle enquiries, investigate reported issues, provide technical assistance, and guide users towards the right solutions while maintaining a high standard of customer service.
Key Responsibilities
- Handle customer enquiries via phone, email, live chat, and other available channels.
- Assist users with account access, profile-related questions, and platform functionality.
- Explain platform features and services clearly.
- Provide technical support and troubleshoot software, system configuration, and network-related issues.
- Identify and resolve common customer issues efficiently.
- Handle complaints and customer concerns with professionalism and empathy.
- Review user reports and address concerns according to internal guidelines.
- Escalate complex cases to the appropriate departments when necessary.
- Maintain accurate records of customer interactions, enquiries, complaints, and actions taken.
- Follow company procedures, quality standards, and platform policies.
- Collaborate with team members to achieve performance targets and deliver a positive customer experience.
- Keep up to date with platform features, processes, and support guidelines.
- Represent the brand professionally when assisting users.
- Italian: Fluent verbal and written proficiency.
- English: C1/C2 proficiency, both written and spoken.
- Work Eligibility: EU citizenship or a valid Portuguese residence permit that allows you to work in Portugal.
- Strong verbal and written communication skills.
- A proactive attitude and a genuine interest in helping customers.
- Good judgement and problem-solving abilities.
- Ability to remain calm when handling difficult enquiries or dissatisfied customers.
- Strong attention to detail and time-management skills.
- Ability to work in a multicultural and fast-paced environment.
- Confidence using computers, digital tools, and online applications.
- Previous experience in customer service, helpdesk support, technical assistance, or digital operations is an advantage.
- Competitive Salary Package: Based on experience and profile.
- Meal Allowance: Financial contribution towards daily meals.
- Health and Life Insurance: Company-provided insurance benefits.
- Relocation Assistance: Available for eligible candidates moving to Portugal, subject to the company's relocation policy.
- International Environment: Work with colleagues from diverse backgrounds.
- Career Growth: Develop your skills in customer service and digital platform support.
If you speak fluent Italian, have a good command of English, and enjoy helping people solve problems, this could be a great opportunity to develop your career in the digital services sector.
Apply today and take the next step in your career!