TBO.COM - an international award-winning travel tech organization is looking for top talent Operation FIT specialist in Travel Industry to join our 24/7 team.
** Please apply only if you're fluent in English + Italian **
Job description:
- Operational handling of online reservations for Hotels, Flights, Car rental, Transfers, etc.,
- Coordinate offline requests with internal departments.
- Handling bookings/cases with last-minute and on-spot challenges to solve problems.
- Receiving incoming calls helping travel agents using the platform and managing reservations with special requests
- Negotiate customer needs with suppliers and individuals, using out-going call to find and agree on best resolutions.
- Creative thinking and results-oriented candidate with ability to handle complicated cases while coordinating with multiple stakeholders.
- Operating a few online systems at once, providing service to travel agents.
- Responsible to solve operational and administration cases/tasks from A-Z
- Working in shifts, also covering nights, weekends and bank holidays
Qualifications:
- Service oriented persona with high communication skills
- Independent, self-motivated, patient, and goal-oriented work style, solving problems.
- Can control and lead multiple tasks, activating all resources to efficiently solve cases.
- Experience working B2B with travel agents/ business professional in the industry.
- Ability to adapt quickly to new technologies, products/system, and company procedures.
- Ability to work night shifts and/or evening/weekends shifts.
Working Schedule:
This role operates on a 24/7 shift rotation. Working hours may include the following shifts:
- 08:00–17:00
- 09:00–18:00
- 10:00–19:00
- 11:00–20:00
- 12:00–21:00
- 13:00–21:00
- 14:00–22:00
- 16:00–01:00
- 23:00–08:00
Flexibility to work across different shifts, including evenings and overnight shifts, is required.