Customer Service Specialist

Job Title: Part-Time Customer Service SpecialistLocation: [Remote]

Company: Gainwell Technologies

Employment Type: Part-Time

Department: Customer Support

About Gainwell Technologies

Gainwell Technologies is a leading provider of technology solutions designed to modernize and improve healthcare services. We are committed to empowering our clients and improving health outcomes for millions of individuals through innovative, scalable, and reliable solutions.

Position Overview

We are seeking a dedicated and empathetic Customer Service Specialist (Part-Time) to join our dynamic support team. In this role, you will be the first point of contact for clients and beneficiaries, providing timely and professional assistance with inquiries related to health services, systems, or claims. This is an excellent opportunity for someone who enjoys problem-solving, thrives in a fast-paced environment, and values meaningful work in the public health space.

Key Responsibilities

• Handle inbound and outbound customer interactions via phone, email, or chat in a courteous and professional manner.
• Resolve customer inquiries related to Medicaid, healthcare eligibility, billing, or claims processing.
• Accurately log interactions and follow standardized procedures using internal CRM and case management tools.
• Escalate complex issues to senior staff or technical teams as necessary while maintaining ownership of the customer experience.
• Stay up to date on policy changes, system updates, and customer service protocols.
• Meet or exceed performance metrics related to response time, satisfaction, and issue resolution.

Qualifications

• High school diploma or equivalent required; associate’s degree or relevant coursework preferred.
• 1+ year of customer service, call center, or healthcare support experience.
• Strong communication, problem-solving, and interpersonal skills.
• Proficient with Microsoft Office Suite and the ability to learn new systems quickly.
• Ability to work independently in a structured, remote or in-office environment.
• Bilingual skills (especially Spanish) are a plus.

Work Schedule

• Part-time: 20–25 hours per week.
• Flexible scheduling may be available, with shifts between 8:00 AM – 6:00 PM (local time), Monday through Friday.

Why Join Gainwell?

• Opportunity to make a positive impact in healthcare services.
• Supportive team environment with ongoing training and professional development.
• Access to Gainwell’s employee wellness programs and resources.
• Possibility for advancement or transition to full-time roles.