French-Speaking Customer Advisor – Energy

💼 Job Opening: French-Speaking Customer Advisor – Energy (Fully Remote)

Are you a fluent French speaker looking for a remote work opportunity in the energy sector?

Join an international company recognized for its high-quality customer service and commitment to the energy transition.

👋 Whoever you are, wherever you're from, you're welcome! We value collaboration, active listening, and continuous improvement. Together, let's make a difference!

🎯 Your Role

Respond to inquiries from French-speaking customers by phone, chat, or email.

Provide accurate information on energy-related products and services.

Process administrative requests (contract opening/closing, billing, etc.).

Efficiently identify and resolve technical or billing issues.

Ensure customer satisfaction by offering tailored solutions.

Contribute to the continuous improvement of service quality.

✅ Desired Profile

French C2 required (perfect spoken and written).

Basic English required.

Excellent communication and active listening skills.

Ability to work independently while adhering to procedures.

Proficiency in basic computer skills (office software and CRM).

Team spirit, proactivity, and a strong customer service orientation.

Availability Monday through Sunday on a rotating schedule (2 days off per week).

💰 Compensation & Benefits

Permanent contract (CDI) with a probationary period

Comprehensive health insurance from day one

Employee benefits program (discounts on sports, culture, travel, restaurants, etc.)

Holiday and Christmas bonuses included Paid training before starting the position Opportunities for internal advancement and professional development

💻 Conditions 100% remote position, no on-site work.

Open only to candidates residing in Portugal with a valid residence permit.

📅 Start date: November 18, 2025