Customer Support Representative

Company Description

DR Agency

Role Description

Part-Time Customer Support Representative (Remote – US-Based)

Pay: $10/hour

Location: Remote (United States only)

Job Type: Freelance / Part-Time

We are looking for a dependable and friendly Customer Support Representative to join our remote team on a part-time basis. This is a great opportunity for someone looking to build experience in customer service while maintaining a flexible schedule. You will be the first point of contact for our U.S. customers, assisting them via phone, live chat, and email.

Responsibilities

Respond to customer inquiries through calls, chats, and emails in a professional and courteous manner

Provide accurate and timely solutions to customer questions or concerns

Maintain detailed and organized records of interactions and resolutions

Escalate unresolved issues to the appropriate team members when necessary

Requirements

Strong English communication skills (both written and verbal)

Prior customer service experience is a plus, but not required — we welcome motivated beginners

Comfortable handling phone, chat, and email support

Reliable internet connection and a quiet workspace

If you are reliable, eager to learn, and enjoy helping people, we’d love to hear from you!