Order Processing Specialist

Job title : Customer service representativeLocation: RemoteDuration : 12 monthsPay rate : $19-20/hr. on W2.Must have:

• Order entry
• Order processing
• Invoicing & Billing

• Provides customer services relating to sales, sales promotions, installations and communications. Ensures that good customer relations are maintained and customer claims and complaints are resolved fairly, effectively and in accordance with the consumer laws.
• Develops organization-wide initiatives to proactively inform and educate customers.
• Develops improvement plans in response to customer surveys. This position requires knowledge that is acquired through experience, specialized education or training. The role has clearly defined procedures and tasks as well as defined guidelines to aid in decision making. The job requires a basic understanding of work routines and procedures in own discipline. The technical procedures for this level are well defined. The job works within well-defined procedures that may involve a variety of work routines. This job typically requires a minimum of 2 or more years experience.
• Validate surgery product usage Check and validate accuracy of incoming surgery product usage cases Support Sales Reps in case of product usage discrepancies
• Bill for surgery product usage Build relationships with hospital billing specialists and support surgery product usage questions to accelerate billing process Follow up with hospital about purchase orders and clarify discrepancies
• Provide Sales Support Build relationships with Sales Reps and support requested product/case info Determine when Rep support requires escalation based on complexity of request and priority level of need
• Provide Customer support
• Be the customer-facing voice and develop creative solutions to customer issues Provide proactive updates on order status to accelerate billing process
• Ensure that hospital-requested products are on track for delivery and communicate back orders to Sales Reps and Hospitals.
• Determine when hospital request requires escalation, based on complexity of request or high priority need
• Solve customer complaints and document them in the CRM system
• Maintains direct contact with customers before and/or after the sale.
• Supports sales team by developing and maintaining positive customer relations with clients/customers.

_Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.__Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more._Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status