Business Analyst (Supply Chain)

About the Role: We’re looking for a Business Analyst to join our Supply Chain team of our global IT team and help drive meaningful transformation across our business. You’ll play a hands-on role in replacing legacy systems, delivering scalable cloud-first solutions, and exploring how automation and AI can improve the way we work. This is an opportunity to solve real-world problems, shape new tools, and work on initiatives that impact how we operate, sell, and serve - all within a team that values care, curiosity, collaboration, openness, and delivering value. What You'll Do:

• Requirements Gathering & Analysis
• - Elicit, document, and manage functional and non-functional requirements
• - Collaborate with stakeholders to understand business needs and priorities
• Facilitation & Engagement
• - Facilitate workshops and meetings to gather and refine requirements
• - Act as the bridge between technical and non-technical teams, ensuring alignment
• Agile Delivery & Documentation
• - Contribute to Agile ceremonies and maintain a backlog of user stories
• - Support solution evaluation, testing activities, and risk management
• Process Improvement
• - Model business processes using BPMN and identify improvement opportunities

What You'll Bring:Must haves:

• Proven experience as a Business Analyst in IT change or software delivery projects
• Strong stakeholder engagement and communication skills
• Experience working in Agile delivery environments
• Ability to manage workload independently and work with minimal supervision
• Proficiency in BPMN process mapping and business requirements elicitation

Nice to haves:

• Experience within supply chain, WMS, wholesale, or distribution environments
• Knowledge of JIRA Software and Confluence
• Recognised business analysis qualification (IIBA/BCS)

Location:

• This role is remote-first, with occasional travel to Janet Nash House in Durham and other CEF locations to meet business need

Why Join Us?

• CEF (City Electrical Factors) was founded in 1951 in the UK and has grown to become the UK’s leading electrical wholesaler, with over 390 branches nationwide. In 1983, our North American arm, City Electric Supply (CES), was born - and together today we support customers across the UK, Ireland, Spain, Holland, Australia, the USA and Canada
• Our global IT team is at the heart of our future - leading the charge as we modernise core systems, adopt cloud-first and serverless technologies, and explore how automation and AI can create better experiences for our teams and customers. Our values are at the core of what we do, approaching our work with care, openness, curiosity, collaboration, and a genuine drive to deliver value
• We don’t pursue change for the sake of it. Every decision we make is purposeful - designed to make our business more effective, our tools more useful, and our people more empowered
• At City, you won’t be just a cog in the machine. You’ll be part of a down-to-earth, inclusive team that encourages ownership, celebrates experimentation, and backs each other to succeed. Whether you’re solving real-world challenges or shaping what comes next, your work here will matter
• If you're looking for a place where your contributions are seen, your ideas are welcomed, and your growth is supported - we’d love to meet you

What's In It For You?

• Remote-first working environment
• Annual discretionary bonus
• Flexible hours built around core team collaboration
• 25 days holiday plus UK bank holidays
• Company pension scheme
• Access to Employee Assistance Programme (EAP)
• Learning and development support

Our Hiring Process:

• Introductory call with our Talent Team
• 1st Stage Interview with Business Analysis Practice Lead and Lead Business Analyst
• 2nd Stage Interview with Global Head of ERP & Supply Chain Systems
• Informal meeting with Delivery Director (Foundation Domain)

We aim to move quickly and give you a clear picture of what working with us is like. How to Apply:

• Click the apply button or contact Becca Lowes if you have questions — even if you’re unsure if it’s the perfect fit. We’d love to hear from you