Enterprise Account Manager

Chargebee is a leading subscription management platform that helps businesses build and scale recurring revenue. Our Customer organization plays a vital role in delivering value to our customers and driving Net Revenue Retention (NRR) through renewals, expansion, and strategic engagement.

We’re looking for an Enterprise Account Manager (AM) to join our growing team and lead the post-sale customer relationship for a portfolio of high-value accounts. The AM acts as the strategic quarterback across the customer lifecycle, partnering with customers to maximize value from the Chargebee platform and ensure long-term success.

What You’ll Do

• Own the commercial relationship with a portfolio of enterprise customers.
• Drive Net Revenue Retention (NRR) through on-time renewals, expansion, and cross-sell across Chargebee’s product suite.
• Build trusted advisor relationships with senior decision-makers, including CFOs, controllers, and billing leaders.
• Develop a deep understanding of each customer’s business processes and align platform usage to maximize value.
• Collaborate with Technical Success Managers (TSMs) and support teams to ensure delivery of technical guidance and solutioning.
• Identify risks to retention and expansion proactively and develop mitigation strategies.
• Lead strategic account planning, including stakeholder mapping, value reviews, and growth opportunity identification.
• Forecast churn and growth accurately on a monthly and quarterly basis, in partnership with Customer Ops.
• Serve as the internal advocate for your customers, providing structured feedback to Product, Sales, and Implementation teams.

What You Bring

• Strong commercial acumen and experience in owning revenue outcomes (renewals and expansion).
• Broad product understanding—can articulate how Chargebee’s billing, revenue, and subscription tools work together to solve customer pain points.
• Financial domain knowledge—comfortable speaking the language of finance, billing operations, and revenue leaders.
• Ability to build and maintain strong executive relationships based on value delivery.
• Proven experience in managing a structured customer cadence focused on impact and outcomes.
• Strong problem-solving mindset, with the ability to operate with an entrepreneurial approach in a fast-paced, dynamic environment.
• Experience working cross-functionally with technical teams (e.g., support, product, solutions engineers) to deliver customer value.
• Excellent written and verbal communication skills.