Client Accounts & Administrative Assistant

Company Description

Attendance Allowance Services (AAS) is dedicated to helping pensioners access the financial support they need to live with dignity and security. Specialising in the UK’s Attendance Allowance benefit, AAS offers a paid, tailored service to assist individuals of pensionable age with physical or mental health conditions in navigating the application process. Through eligibility assessments, comprehensive needs analyses, and professional support with application completion, AAS maximises clients' chances of securing this vital benefit. Operating on a contingency fee model, fees are only charged if applications are successful.

Location: Remote Home Based with occasional team meetings (Dorking, Surrey & West Sussex). 

Hours: 15 hours per week: 9.30am-2.30pm - Mondays, Tuesdays, Thursdays (flexible).

Pay: Competitive, dependent on experience.

Start Date: Immediate / as soon as possible

Role Description

Are you a highly organised professional, a natural rapport-builder who communicates with clarity and tact? We are a fast-growing local startup company dedicated to clinically supporting pensioners through the complex process of applying for pension age benefits. We are looking for a conscientious, reliable and empathetic individual to join our small team to manage client accounts and provide vital administrative support.

We are seeking a part-time professional for a six-month fixed-term contract, with the possibility of long-term renewal. This role is home based and is an excellent opportunity for a results-driven individual, preferably with a knowledge or background of credit control, looking to maintain a high-impact career alongside a balanced lifestyle.

Key Responsibilities

• Fee Coordination: Following up with clients via telephone, text, and email to arrange payment once their application is successfully awarded.
• Sensitive Communication: Handling financial conversations with high emotional intelligence, patience, and empathy.
• Administrative Support: Printing, organising, and posting essential documentation to our clients.
• Record Keeping: Maintaining a meticulous approach with unwavering attention to detail when updating client files and tracking payments.

About You

We are looking for a "people person" who is as comfortable with a spreadsheet as they are on the phone. You should have:

• Exceptional English Skills: Both written and verbal.
• High Emotional Intelligence: The ability to communicate warmly and effectively with an older demographic.
• Strong Computer Literacy: Proficiency in emails and platforms such as Google Workspace, Hubspot, Zoom and basic data entry would be advantageous.
• Attention to Detail: A meticulous approach to maintaining accuracy and ensuring administrative workflows operate seamlessly.

 Why Join Us?

• Flexibility: We value a healthy work-life balance and offer flexibility.
• Impact: You will be part of a friendly company that provides a life-changing service to the elderly.

Growth: Be a key player in an exciting startup that is scaling rapidly.