Junior Service Delivery Administrator

Junior Service Delivery AdministratorLocation: Remote

Salary: £22,000 – £28,000 per annum (DOE)

Job Type: Full-time, Permanent

About the Role

We’re looking for a Junior Service Delivery Administrator to support the smooth delivery of services across the business. This is an excellent entry-level opportunity for someone looking to build a career in service delivery, operations, or administration within a fast-paced, professional environment.

You’ll work closely with internal teams, service managers, and external stakeholders to ensure processes run efficiently, data is accurately maintained, and service standards are consistently met.

Key Responsibilities

• Provide administrative support to the Service Delivery / Operations team
• Assist with coordinating service activities, schedules, and documentation
• Maintain accurate records, reports, and service data across internal systems
• Handle incoming queries and requests, escalating where appropriate
• Support onboarding, renewals, and service changes
• Track service performance metrics and help prepare reports
• Ensure processes align with internal SLAs and quality standards
• General administrative duties including inbox management, filing, and data entry

Required Skills & Experience

• Previous experience in an administrative, office support, or coordination role (including internships or placements)
• Strong organisational and time-management skills
• High attention to detail and accuracy
• Confident written and verbal communication skills
• Comfortable using Microsoft Office (Excel, Outlook, Word)
• Ability to prioritise tasks in a busy environment
• A proactive, can-do attitude with a willingness to learn

Desirable (Not Essential)

• Exposure to service delivery, operations, or customer support environments
• Experience working with CRMs or service management systems
• Understanding of SLAs, KPIs, or operational workflows

What’s on Offer

• Competitive UK market salary (£22k–£28k DOE)
• Full training and ongoing development
• Clear progression opportunities into Service Delivery, Operations, or Account Management
• Supportive team environment
• Hybrid or flexible working options (role dependent)
• Company benefits package

Why Apply?

This role is ideal if you’re early in your career and want hands-on exposure to service delivery operations while developing transferable skills in administration, coordination, and stakeholder management.