Talent and Culture Director

Job Advert As Pinnacle Pet Group continues to grow, we are seeking a strategic and people-focused leader to drive our talent and culture agenda across the UK and Europe. This senior role will shape and embed company values, build a cohesive culture, and lead on all aspects of talent acquisition, development, and engagement. What you`ll get up to as our Talent and Culture Director

• Embedding company values and fostering an inclusive, high-performing culture.
• Designing and implementing talent management and succession planning frameworks.
• Driving Diversity, Equity & Inclusion initiatives across all regions.
• Enhancing employee engagement and internal communications.
• Ensuring governance and compliance with regulatory requirements, including SMCR.
• Developing performance management and leadership programmes.
• Overseeing learning & development strategies and career progression frameworks.
• Partnering with the Board and senior committees on talent strategy and reporting.
• Managing budgets and promoting a customer-first approach aligned to Consumer Duty principles.

This is an exciting opportunity to make a real impact by shaping a people-first culture and building strong talent foundations for future growth. What We Look For In You We’re looking for an experienced senior HR leader with a strong background in regulated environments, ideally across UK and European financial services. You’ll bring deep expertise in cultural transformation, talent strategy, and organisational design, especially within high-growth or evolving businesses.

• Proven leadership in Culture and Talent within multi-country, regulated industries.
• Expertise in driving culture change, embedding values, and managing organisational transformation.
• Strong knowledge of regulatory frameworks, including SMCR, and experience aligning HR strategies with ESG goals.
• Exceptional stakeholder management and Board-level engagement skills.
• Track record of building and scaling HR structures from the ground up.
• Effective communicator with strong change management and team leadership capabilities.
• Flexibility to travel within the UK and Europe if required.

This role requires both strategic vision and hands-on execution, offering a unique opportunity to shape culture and talent foundations in a dynamic, purpose-led organisation. What we are all about! We are the Pinnacle Pet Group (PPG) – a pan European fully integrated pet insurance and health services platform operating in several markets across Europe including the UK, France, Netherlands, Belgium and Germany. Our sister group Independence Pet Group (IPG) operates in North America (USA and Canada). We are one of Europe’s largest pet insurance and services organisations, with over 1400 colleagues supporting over 2 million pets in 8 countries. At PPG, we are on a mission to strengthen the unique bond between you and your pet, through our innovative products and services. We're guided by our values of Performance, Exploration, Togetherness and Sustainability and as pet owners, many of us at PPG feel a personal connection with our mission. We take pride in the contribution we each make in delivering an ecosystem that will change the future of pet insurance and healthcare services for the benefit of our customers and their pets. For further information on the role, please contact Carrie Daniels. Department HR Contract type Permanent HoursSalary Competitive