Customer Service Representative - $25.50 - $26.50 per hour

About the Role

This is an entry-level, support-focused role designed for individuals who enjoy helping customers and delivering a consistently positive service experience.

As a Customer Service Representative, you will serve as a frontline point of contact for policyholders, brokers, and internal partners, ensuring inquiries are handled accurately, professionally, and in a timely manner.

What You’ll Do

• Handle customer inquiries related to policies, billing, endorsements, licensing, and general account questions
• Provide clear, accurate, and courteous assistance to customers and business partners
• Process policy changes, endorsements, and updates in accordance with established guidelines
• Collaborate with internal teams such as underwriting, claims, and billing to resolve customer needs
• Ensure compliance with internal procedures, service standards, and regulatory requirements
• Accurately document all customer interactions and maintain complete records in internal systems
• Participate in ongoing training sessions and team meetings to stay current on products and procedures
• Contribute to team goals by sharing feedback and supporting a positive, collaborative work environment

Qualifications

• High school diploma or equivalent required
• Basic computer proficiency and ability to navigate internal systems
• Strong verbal and written communication skills with a professional phone presence
• Good interpersonal skills and ability to work effectively in a team environment
• Ability to handle moderately complex tasks and exercise sound judgment when needed
• Capability to work independently with minimal supervision
• Understanding of rules and procedures to provide accurate information to callers
• Prior customer service, call center, or insurance-related experience preferred
• Bilingual English/Spanish skills are a plus

Work Environment

This remote role requires consistent interaction with customers via phone and digital systems. The position involves extended periods of computer and phone use, attention to detail, and the ability to remain composed and customer-focused in a fast-paced service environment.