Italian Speaking Customer Advisor (Remote in Greece)

Mandatory Residency: This is a permanent remote engagement available exclusively to candidates currently residing in, or prepared to relocate to, Greece. Are you a fluent Italian speaker seeking to establish a career with one of the world's most pioneering technology brands? Do you desire the professional autonomy to operate from any location within Greece—from the cosmopolitan center of Athens to the serene landscapes of the Aegean islands? We are identifying passionate, tech-literate, and service-oriented professionals to join our expanding team. In this high-impact mandate, you will serve as the primary strategic link for a global leader in high-end household technology, empowering customers to maximize the potential of their premium products. The Mandate: Architecting the Premium User Experience As a Remote Customer Advisor, you move beyond standard support to serve as an elite brand ambassador. You will manage a portfolio of inquiries from Italian-speaking clientele via telephony, digital correspondence, and synchronized chat, providing expert consultancy and technical diagnostics for a suite of iconic, high-tech innovations. Core Strategic Responsibilities:

• Expert Technical Advisory: Deliver top-tier consultancy to Italian-speaking stakeholders regarding complex product features, maintenance, and technical troubleshooting.
• Agile Problem-Solving: Identify diverse customer needs and deliver proactive, bespoke solutions, prioritizing "First-Contact Resolution" (FCR).
• Brand Stewardship: Uphold the premium institutional image by delivering empathetic, high-fidelity, and professional service.
• Data Integrity: Meticulously document all customer interactions within our enterprise CRM system to optimize the end-to-end user journey.
• Knowledge Leadership: Maintain a vanguard position regarding new product launches and technical updates through continuous, specialized training.

Candidate Archetype We seek resourceful, high-EQ professionals who harmonize technical aptitude with a sophisticated interpersonal style.

• Linguistic Mastery: Native or Near-native proficiency in Italian is essential; a solid B2 level of English is required for internal corporate integration and training.
• Geographical Compliance: Candidates must be physically located in Greece to fulfill the specific remote contractual requirements.
• Technological Literacy: A natural aptitude for technology and the ability to articulate complex technical concepts with clarity and simplicity.
• Professional Mindset: A proactive, solution-oriented attitude and a sincere commitment to facilitating positive client outcomes.
• Experience: While a background in customer relations is advantageous, it is not mandatory. We provide fully subsidized, expert-led training to ensure your success.

Executive Benefits & Rewards Suite We provide the professional infrastructure and personal support required to sustain elite remote performance.

• Total Autonomy: 100% remote work-from-home model across any region in Greece.
• Executive Relocation Suite (International Hires):

• Fully covered airfare to Greece.
• Initial hotel accommodation provided to facilitate a seamless transition.
• Dedicated administrative concierge for local tax ID (AFM), Social Security (AMKA), and banking logistics.

• Financial Incentives: * Competitive base salary tailored to the local market.

• 14 annual payments (inclusive of mandatory Christmas, Easter, and Summer bonuses).
• Lucrative performance-based monthly incentives.

• Holistic Protection: Comprehensive Private Health and Life Insurance effective from your commencement date.
• Career Trajectory: Transparent pathways for vertical growth into Team Leadership, Quality Assurance, or Corporate Training.
• The "Pro-Tech" Suite: High-specification hardware and professional work-from-home equipment provided and delivered to your residence.

The Digital Community Joining this initiative means becoming part of a diverse, multicultural professional network. Despite the remote nature of the role, our ecosystem provides constant support through virtual social integration, team-building events, and digital collaboration channels.