Idowu Adejoke Elizabeth

My name is Idowu Adejoke, a customer service professional experienced in handling customer inquiries promptly and professionally while consistently meeting response-time SLAs and achieving over 80% customer satisfaction scores, resolving complaints efficiently with a proven first-contact resolution rate of 85% or higher, accurately documenting all customer interactions to maintain 100% compliance with data and quality standards, processing customer requests and transactions within agreed turnaround times while reducing errors by at least 20%, proactively following up with customers to improve retention and repeat-engagement metrics, and seeking a next role that values service excellence, continuous improvement, clear performance metrics, and opportunities to contribute to enhanced customer experience and operational efficiency