Anonymous Professional

Senior Business Intelligence & Reporting Analyst with 15+ years of experience translating complex operational and call-center data into SQL-driven datasets and Tableau dashboards used by managers and executives to run day-to-day performance. Deep expertise in KPI design, reporting automation, data validation, and executive-level visualization across quality, productivity, complaints, workforce, and compliance functions. Strong background in SQL, Tableau, and enterprise reporting environments, with a focus on clarity, accuracy, and decision-ready insights rather than volume metrics