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Technical Specialist L2

Lucknow, IndiaSenior

RemoteFull-time$850k expected / year

Contact this talentProfile updated Nov 7, 2025

About

Seeking IT Infrastructure Management / Systems Administration &Technical Support with a reputed organization in the IT Service Multinational Company. Technically result driven IT Professional with an experience of over 4 years in IT Infrastructure Management Service Desk ,System Server Administration Hardware &Software Installation.

Professional details

Job title: Technical Specialist L2
Job category: Software Engineer
Experience level: Senior
Contract type: Full-time
Work modes: Remote
Current location: Lucknow, India
Open to relocation: No
Expected salary: $850,000 per year

Skills

support tool & ticketing systems itsm platforms: service now remote support tools: team viewer, quick assist and any desk. knowledge base and documentation systems windows server and desktop installation, configuration and troubleshooting cloud & virtualization cloud platforms: aws, azure and basic administration and support remote desktop and vdi environment security & access managementmonitoring,aws tool

Preferred work areas

USA

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AI profile score

Nov 7, 2025

52of 100

Fair profile

Ritika Saxena's profile shows a solid foundation in IT infrastructure management with 4 years of experience, but there are areas for improvement. The job title 'Technical Specialist L2' is relevant, and skills in IT service management, cloud platforms (AWS, Azure), and system administration are in demand. However, the profile is based in India (Tier 2 country), which may limit global market value. The summary is vague and lacks specific achievements or quantifiable results. No resume is provided, significantly reducing credibility and completeness. No links are included, missing opportunities to showcase professional presence. To enhance the profile: 1) Add a detailed resume highlighting experience, projects, and certifications. 2) Improve the summary with specific accomplishments and tailored keywords. 3) Include relevant links like LinkedIn or GitHub. 4) Specify language proficiencies to boost appeal in international markets, especially since the candidate is open to work in the USA.

Country tier50/100
Job title70/100
Category60/100
Skills65/100
Summary40/100
Experience60/100
Links0/100
Resume0/100
Language50/100

How to improve

Revise the professional summary to be more concise and impactful. Start with a strong opening statement, such as 'Results-driven IT Professional with 4+ years of expertise in IT Infrastructure Management, System Administration, and Technical Support.' Include specific achievements, e.g., 'Reduced ticket resolution time by 20% using ServiceNow' or 'Managed AWS cloud deployments for 100+ users.' Emphasize key skills like cloud platforms, security management, and remote support tools. Tailor it to target roles in multinational IT service companies, and ensure it aligns with the job category of Software Engineer by highlighting relevant technical proficiencies and problem-solving abilities.

Contact this talent

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