Brittany Rettig

Customer Service and Remote Support Professional with 10+ years of experience in healthcare, retail, call center, contact center, and customer experience environments. Skilled at managing 50–60 customer interactions daily while maintaining strong CSAT, FCR, SLA, quality assurance, productivity, and compliance standards. Experienced in inbound calls, member services, benefits eligibility, enrollment support, CRM documentation, account management, case management, knowledge base navigation, issue resolution, HIPAA compliance, data entry, and remote support tools including Microsoft Office Suite, Teams, Zoom, Zendesk, and Jira. Recognized for professionalism, empathy, accuracy, active listening, problem solving, and dependable service delivery.