Kimberly Ann Miranda

Professional Summary Detail-oriented Administrative and Insurance Virtual Assistant with 7+ years of experience supporting insurance operations, underwriting, customer service, and administrative functions. Experienced in commercial insurance support, policy processing, application review, endorsements, renewals, documentation, data entry, client coordination, appointment scheduling, and records management. Proficient in Salesforce CRM, Applied Epic, AMS360, Microsoft Office, Outlook, and other web-based business systems, with a strong ability to manage high-volume tasks while maintaining accuracy, confidentiality, and compliance. Known for being organized, reliable, adaptable, and quick to learn new systems and processes. Skilled in handling phone, email, and chat communications, following up on missing information, coordinating with clients and internal teams, maintaining accurate records, and providing dependable administrative support in fast-paced remote environments.