Joemm Torillas

I have worked in customer service for nine years in the BPO industry. For the last six of those years, I supported corporate and leisure travel management. I handle airline tickets, hotel and ground arrangements, vendor coordination, and after-sales support. I have experience dealing with a high number of service tickets, customer engagement via email and chat, and meeting strict service targets with the right solutions. I'm proficient in Amadeus, Farelogix, and NDC platforms for airline ticketing, and knowledgeable on major OTA systems. I also have experience in back-office operations, escalations, GDS bookings, customer retention, cost management, and multilingual support through AI tools. I previously worked in technical support for fintech, telecom and gaming accounts. I did troubleshooting, billing, KYC verification, account management, CRM updates and service quality monitoring. I can work independently with minimal supervision and have maintained compliance with security policies during my three years working remotely.