Mary Heflin

I have over 25 years of customer service support experience. I have a few customer retention strategies that I personally and professionally incorporate into every roll that I step in to which is showing genuine empathy, willing to do and doing more than what is expected of me to show the customer that their request or concern is my top priority. I have a natural ability to want to help anyone that I can thoroughly until we come to a resolution that makes my customer or client happy.