Nidhi

Senior Incident Manager with 6+ years leading P1/P2 major incident response across healthcare, enterprise, and global data center environments. Proven track record driving MTTR reduction, SLA compliance, and cross-functional bridge call leadership under ITIL v4 frameworks. Deep hands-on expertise across ServiceNow, SolarWinds, Nagios, and SCOM, paired with strong governance reporting and stakeholder management skills. Seeking to step into a broader IT Service Delivery / Problem Management leadership role, bringing a track record of process improvement, team enablement, and measurable operational impact (25% gain in decision-making efficiency, 95% first-call resolution).